Network Security Engineer - #25292


Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it
As a Network Security Engineer, you will be responsible for providing expert-level support and implementing solutions related to implementing & supporting the firewall estate andsecurity environment by the team's operating practices
The engineer is a key element within the Rackspace support infrastructure and is expected to providea high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking security systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of support. Analyses systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed
On-site role based in Riyadh, KSA.


    • Network Infrastructure Design and Implementation:
    • Supporting and operatingthe Palo Alto security environment, making necessary adjustments and improvements.
    • Supporting and operatingthe FortiGate security environment, making necessary adjustments and improvements.
    • Supporting and operating NSX distributed and NSX gatewayfirewallsecurity environment, making necessary adjustments and improvements.
    • Supporting network infrastructure components, including routers, switches, firewalls, load balancers, and VPNs.
    • Configuring and maintainingfirewall services to ensure high availability and optimal performance.

    • Platform Management and Optimization:
    • Monitor and optimise the performance of firewall security environments.
    • Managing security platforms and systems such as VPNs, security policy, application security, and Logging.
    • Optimizing security platforms for scalability, reliability, and security.

    • Security and Compliance:
    • Implementing and enforcing network security measures, including access controls, firewalls, and intrusion detection/prevention systems.
    • Ensuring compliance with industry standards and best practices for network security.

    • Network Monitoring and Troubleshooting:
    • Monitoring network performance, analysing traffic patterns, and identifying areas for improvement.
    • Investigating and resolving firewall issues, including performance degradation and connectivity problems.

    • Collaboration and Integration:
    • Collaborating with cross-functional teams to integrate network services with other IT systems and applications.
    • Working closely with infrastructure, network, and operations teams to align firewall infrastructure with organisational goals.

    • Documentation and Reporting:
    • Creating and maintaining documentation for firewall configurationsand procedures.
    • Generating reports on firewall performance, capacity planning, and utilization metrics.


    • Proven experience as a security engineer with a successful track record of designing and deploying firewall solutions with Palo Alto, FortiGate and NSX
    • Proven experience in Palo Alto with Panorama and PAN-OS
    • Proven experience on FortiGate with Forti manager, Forti Analyzer and FortiOS
    • Proven experience on NSX with NSX distributed firewall and Gateway firewall.
    • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
    • Proven experience in supporting and managing enterprise-level firewall infrastructure and platforms.
    • Proficiency in network protocols, routing, switching, and network security principles.
    • Strong knowledge of firewall technologies, VPNs, and intrusion detection/prevention systems.
    • Experience with network monitoring and troubleshooting tools.
    • Solid understanding of data centre networking technologies, including VLANs, VXLAN, OSPF, BGP, and VRF.
    • Experience with software-defined networking (SDN) and network vitalisation concepts.

Additional Skills (Optional):

    • Certifications such as Cisco CCNA, Fortinet NSE and or Fortinet FCP, Palo Alto PCNSA and or PCNSE.
    • Familiarity with software-defined networking (SDN) concepts and technologies.
    • Knowledge of cloud networking principles and hybrid cloud environments.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future
More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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