Network Engineer | L2/L3 Support | Riyadh

Job Description

Role – Technology Lead

Technology – Network Engineering, Hardware Support (HP)

Location – Riyadh, Saudi Arabia

Skills

• In depth understanding of traditional circuit switched telecom networks with an emphasis on capacity, fault, and traffic management
• Ability to troubleshoot and resolve Hardware (HP 9000 Superdome servers) , Operating System (HP-UX 11.11) & Database (Tuxedo) issues
• Unix Shell Scripting
• Understanding of IP networking (CCNA or better preferred)
• Proven project management skills (PMP certification preferred)
• Strong interpersonal skills with ability to manage customer relationships and projects with minimal oversight/direction
  
  

Languages (spoken & written):

• Arabic (fluent)
• English (fluent)
  
  

Role Scope:

• On-site Engineer at STC providing end-to-end support and assistance for the following legacy client Products:
• NFM (Fault Management solution)
• NMDRII-Titan (Traffic Management solution)
• NCE (Capacity management solution. Support is best effort w/current Saudi resource holding all knowledge)
  
  

Role Responsibilities:

• Staff augmentation resource responsible for addressing customer needs and issues for in scope products end-to-end
• Coverage is inclusive hardware, operating systems, and software systems
• Out of hours L2/L3 on-call support 24x7x365
• Collaborating with product teams, as needed, for L3/L4 assistance
  
  

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
  
  

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer