Network Engineer - BNG Operations (Senior Network Engineer – Broadband Access Services)

Riyadh, Saudi Arabia

Permanent

Company Description

NETS is a leading global Solutions Provider and Systems Integrator dedicated empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I’s) Effectively, Efficiently, and Economically (NETS 3 E’s). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and Managed Solutions, and NETS Services include Access Networks (Fixed and Wireless), Enterprise Data Networks, Cloud Solutions, Cyber Security, Automation, Resource Outsourcing, and Managed Services. NETS brings over 4 decades of proven domain expertise, service specialization, and industry leadership, delivering over 3,000+ successful projects. Our 1,000+ highly skilled & professional staff, collaboration with over 50 leading global technology partners, 100+ NETS OEM Partners, and NETS Reach, with offices in the UK, UAE, USA, Saudi Arabia, and Pakistan, has allowed us to be the preferred trusted partner to over 200 long-standing satisfied customers including fortune 500 companies across 25+ countries.

Job Description

This role focuses on the operational integrity and performance optimization of the large-scale Broadband Network Gateway (BNG) infrastructure, primarily utilizing Juniper platforms. You will manage subscriber services, ensure seamless integration with AAA systems, and maintain the high availability required for critical broadband access. Your expertise will be crucial for service assurance, performance tuning, and managing changes within this vital network segment.

Key Responsibilities

• Service Assurance: Proactively monitor BNG platform health, subscriber session stability, and AAA interactions. Lead troubleshooting efforts for BNG-related incidents, including subscriber authentication/authorization issues, session drops, and performance degradation. Perform RCA and implement robust solutions. Develop and refine SOPs and PMRs for BNG operations.
• Change Management: Manage the lifecycle of changes on BNG platforms, including service profile updates, policy implementation, software upgrades, and hardware additions, following established ITIL change management procedures.
• Performance Management: Monitor key BNG performance indicators (KPIs) such as session count, CPU/memory utilization, throughput, and latency. Analyze performance data using dedicated tools to identify bottlenecks or areas for optimization. Implement and refine QoS policies. Generate performance reports and contribute to capacity forecasting.
• Problem Management: Identify recurring issues within the BNG environment through proactive analysis. Drive complex problem resolution, coordinating with relevant teams (e.g., AAA, Core Network, and Access network).
• Configuration & Policy Management: Review and enhance BNG configurations and subscriber management policies for efficiency, security, and optimal resource utilization, and subscribers load balancing
• Technical Leadership & Communication: Act as a subject matter expert for BNG services. Lead technical discussions related to BNG incidents and changes. Communicate effectively with internal teams and the customer, providing clear, data-supported updates.
• Automation Awareness: Contribute to automation initiatives by identifying repetitive tasks and utilizing basic Python scripting skills.
  
  

Requirements

Required Qualifications & Experience

• University Degree: Bachelor's degree in Telecommunications Engineering, Computer Science, Information Technology, or a related field.
• Juniper Expertise: Minimum 5 years of hands-on experience with Juniper Networks devices, specifically operating and troubleshooting BNG functionalities on MX-series platforms in a large SP environment.
• BNG/BRAS Technologies: Strong understanding of BNG/BRAS concepts, subscriber management, PPP, DHCP, RADIUS/Diameter protocols, QoS, and related access technologies.
• Routing Protocols: Solid understanding of BGP, ISIS/OSPF.
• Python Scripting: Basic understanding and ability to read/write simple Python scripts.
• Language: Good command in English (written and verbal).
  
  

Desired Skills

• Juniper Certifications (JNCIP-SP, JNCIE-SP).
• Experience with AAA platforms and troubleshooting.
• Familiarity with performance monitoring tools relevant to BNG/access networks.
• Experience in managed services or large ISP environments.
• Strong analytical and troubleshooting capabilities.
• Excellent communication skills, with an ability to explain complex technical issues clearly.
• Proactive and customer-focused attitude.