Network & Collaboration Engineer

About the Company

SamaWave is a solutions provider based in Jeddah, Saudi Arabia. We specialize in empowering companies' communication capabilities to enhance user experiences and maximize employee satisfaction across all levels within an organization.

About the Role

The Network & Collaboration Engineer will be responsible for designing, implementing, managing, and supporting network and communication systems for SamaWave and its clients. This includes network infrastructure, unified communications, video conferencing, and collaboration tools, ensuring seamless connectivity, security, and performance across all environments. This role requires a mix of technical expertise, project management skills, and customer service excellence, with the ability to translate business needs into effective IT solutions.

Responsibilities

• Network Infrastructure & Security
• Design, deploy, and maintain LAN, WAN, WLAN, and VPN infrastructure across multiple sites.
• Configure and manage routers, switches, access points, and firewalls (Cisco, Meraki, Fortinet, etc.).
• Implement and maintain network security policies, ACLs, and encryption standards.
• Monitor, troubleshoot, and optimize network performance, ensuring high availability and reliability.
• Perform regular backup, redundancy, and disaster recovery planning.

• Collaboration & Unified Communication
• Design, deploy, manage, and troubleshoot VoIP and IP telephony systems (Cisco Call Manager, and similar).
• Integrate collaboration systems with Active Directory and identity management platforms.
• Maintain service uptime and performance for unified communication platforms.

• Systems Integration & Support
• Work closely with other teams to ensure seamless system and application integration.
• Participate in IT infrastructure projects, from planning to post-deployment support.
• Provide Level 2/3 technical support for network and communication-related incidents.
• Analyze system logs, network data, and performance metrics to proactively prevent issues.
• Maintain detailed documentation including network diagrams, configurations, and inventories.

• Project Management & Client Engagement
• Assist in developing technical proposals and network design documents for clients.
• Lead or support client implementation projects, ensuring timely and successful delivery.
• Conduct site surveys, feasibility assessments, and capacity planning.
• Communicate effectively with clients, vendors, and internal teams throughout project lifecycle.
• Provide training and technical handover sessions to clients and end-users.
• Stay updated with emerging technologies in networking, collaboration, and cloud integration.

Qualifications

• Bachelor’s degree in Computer Engineering, Network Engineering, or Information Technology.
• Minimum 3–5 years of hands-on experience in network implementation, deployment , management, and collaboration systems.
• Practical knowledge of Cisco Collaboration systems, Fortinet , Meraki,
• Strong understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, QoS, and VPN technologies.
• Experience with Cisco, Fortinet, Sophos, PaloAlto, etc.
• Certifications such as CCNA, CCNP, Fortinet NSE, CCNA voice are a plus.
• Excellent problem-solving and communication skills in both Arabic and English.
• Strong organizational skills, with the ability to manage multiple projects and priorities.

Plus skills:

• Conduct vulnerability assessments and ensure compliance with security best practices.
• Support cloud networking integrations for Azure, AWS, and hybrid environments.
• Configure and support Microsoft Teams, Exchange Online, and Office 365 collaboration tools.

Preferred Skills

• Willingness to upskill as required by the tasks to be performed.
• Good reporting and documentation skills.
• Troubleshooting and problem-solving skills.
• Being client service-oriented.