Mobile Device Management - UEM Technology Support

Job Description

Key Responsibilities

Device Provisioning & Enrollment

• Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot
• Create and assign device and compliance profiles, configuration policies and application packages
  
  

Monitoring, Patching & Reporting

• Monitor device health, update compliance reports and generate basic dashboards/reports.
• Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.
  
  

Incident & Service-Request Handling

• Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
• Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.
  
  

Carrier & Asset Management

• Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning
  
  

Documentation & Collaboration

• Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking, security and application teams to troubleshoot cross-domain issues
  
  

Qualifications

Education & Experience

• Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience
• 1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.
  
  

Technical Skills

• Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM)
• Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
• Familiarity with Active Directory group management and device-object lifecycle
  
  

Experience with ServiceNow, Remedy or similar ITSM/ticketing systems

Certifications (Must Have)

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+
  
  

Certifications (Good to Have)

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals (Exam AZ-900)
  
  

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