MECCA Bourke Street - Service Manager

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.

Now, after almost 27 years in the making, we have officially opened one of the biggest beauty destinations in the world. At 4000sqm, our new Bourke St Flagship is not only the largest of our 100+ stores but set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St is brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations. From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting, this is MECCA's vision for the future of beauty brought to life.

MECCA Bourke St is not only the largest of our 100+ stores, but also one of the biggest beauty destinations in the world.

An exciting opportunity is now available as a Service Manager at the newly opened MECCA Bourke St in Fragrance! In this role, you'll work closely with the Trading Manager to drive exceptional service experience and support your specialist team to ensure store service standards and protocols are always upheld. This role plays a crucial part in enhancing the customer experience by bringing to life innovative ideas in line with promotions and workshops to support our growth in leading beauty services.

Day-to-day responsibilities: 

As Service Manager, you will work on a full-time basis. This may include shifts across late night and weekend peak trade.This will include shifts across late night and weekend peak trade, working alternate weekends on a 9day fortnight rotation.

• Leads by example in delivering exceptional service and supports the team to uphold store service standards
• Collaborates with the Flagship store Manager to build and lead a high-performing team, providing support to Specialists
• Ensures smooth store operations, monitoring supplies and tester levels in all service zones, including the Beauty Lab
• Develops and communicates the MECCA Trade Plan for store services, securing approval from the Trading Manager and Assistant Trading Manager
• Contributes to overall store performance by identifying and driving actions to improve and grow services
• Partners with Concierge to ensure a seamless customer journey through the store
• Operates with agility and applies critical thinking to solve complex problems in a dynamic environment
  
  

What you’ll bring to this role:

• Extensive experience (minimum 2 years) managing a small format retail environment where you inspire, coach and train teams
• A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments
• Strong stakeholder management experience, internally and externally
• Previous coaching and mentoring experience focusing on team member development
• A make-it-happen mindset with a proven ability to develop strong relationships
• Genuine care for people, always striving to create the best possible team member experience
• An ability to think big and long-term, and drive change through influencing others.  
  
  

Life as a Services Manager at MECCA: 

• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events
• Opportunities to earn more with our monthly performance bonus program 
• Up to 40% discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
• A competitive parental support program, including ongoing superannuation payments while on parental leave
  
  

More than skin deep: 

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers
• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.  
  
  

Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit  https://www.mecca.com.au/retail-careers.html