Marketing Manager

Dusit Doha Hotel | Dusit Hotel & Suites - Doha


Date: 19 hours ago
City: Riyadh
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES:

Administration

  • The Communication Manager assists in drawing up the Public Relation action, advertising and media plan in conjunction with the Director of Communications annually
  • Maintains and updates record of media, journalists mailing list
  • Maintains a record on former and existing clients (mailing list)
  • Assists in any liaison and internal meetings
  • Responsible for distribution of English and Thai press releases
  • Reports immediately to Director of Communication of important news as well as major competitors news that receives cover in the media
  • Send update news for English and Thai in Lobby Magazine by sending to the Corporate Communications, Corporate Office
  • Attend internal and external social events
  • Translates English to Thai and vice versa on all important news and press clippings
  • To arrange press conference and press interviews as and when required
  • Handles correspondence when required
  • Handles press releases, suitable news and photographs for PR exposure
  • Prepares news publicity for MIS report
  • Updates news releases/comparisons amongst other hotels monthly
  • Writes copy for F & B promotional materials in both English and Thai
  • Maintains regular schedules for press visits and visits to clients
  • Draws up the PR action and advertising plan for the entertainment complex with Director of Communication
  • Closely coordinate social events with the Event Manager in the entertainment complex
  • Entertain guests as assigned by Director of Communication

Training and Human Resources

  • Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
  • Treat complaints of harassment and discrimination promptly and confidentially.
  • Treat customers and colleagues from all cultural groups with respect and sensitivity.
  • Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Technical Responsibilities

  • Keep well informed about the various outlets in the hotel
  • Closely observes matters pertaining to PR activities of the hotel and other hotels competitors entertainment outlets on a regular basis
  • Sets in conjunction with Director of Communication the PR strategy of the hotel

Social Relations

  • Ensure optimum publicity is created for all major happenings in the hotel
  • Assists Director of Communication in preparing in-house bulletins, newsletter and guest information
  • Organises both Social & PR Activities internally and externally
  • Assists Director of Marketing and Communication in the preparation and selection of all printed literature’s, sales tools and give-aways of the hotel
  • Prepares news releases of events for the hotel

External

  • Maintains close contact and rapport with local media and the regional trade press
  • Assist Director of Communication to handle media relations and photo shooting for maximum exposure.

Miscellaneous

  • Coordinate with other departments to ensure the smooth operation of the job functions
  • The Marketing and Communication Manager performs her duties within the framework defined by the chain and hotel norms and by internal rules and regulations.
  • The Marketing and Communication Manager may be called upon to undertake activities outside her own area to publicize hotels other than her own for specific programs
  • To assist the Director of Marketing and Communication in the opening of/or general PR efforts of the hotels in the chain
  • All staff are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
  • All staff may be assigned to other duties in the hotel as and when required by business levels.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

  • Minimum of 5 years’ experience in marketing, communications and public relations with demonstrated success, preferably in the hospitality industry, at a 5 star level will be a distinct advantage.
  • A comprehensive knowledge of the commercial aspects of a hotel and its segments, in order to produce effective, consumer and trade plans.
  • Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and public relations activities.
  • Strong creative, strategic, analytical, organizational and personal sales skills.
  • Demonstrated successful experience writing press releases, making presentations and negotiating with media or associated PR agencies on retainer.
  • Experience overseeing the design and production of print materials and publications.
  • Strong oral and written communications skills.

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