Manager - People Experience & Culture

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

• Lead the creation and deployment of People Experience & Culture strategies in KSA in partnership with the Executive Committee and business leaders.
• Own and localize the People Experience & Culture agenda and identify pain points through structured employee listening, including survey deployment (Voice of People & Great Place to Work surveys), focus groups, and interviews, and develop data-driven action plans.
• Design and implement local experience/culture/ engagement/wellbeing initiatives aligned with the Group strategy and annual calendar and adapt them to resonate with the needs of local teams (office, stores warehouses).
• Facilitate workshops, focus groups, and employee journey design sessions using design thinking and co-creation approaches.
• Support in adapting Group UX and EX solutions such as onboarding, internal mobility, and hybrid work tools to suit local context and needs.
• Manage end-to-end communication for People Experience & Culture initiatives, ensuring alignment with tone, voice, and purpose.
• Build strong relationships with senior leaders and regional stakeholders to influence engagement and culture decisions in alignment with business needs.
  
  

What You’ll Need To Succeed

• Minimum of 5 years of experience in Human Resources, with at least 2 years in a leadership or managerial role.
• Strong capability in facilitating workshops, co-creation sessions, and focus groups.
• Understanding of employee surveys, analysis of engagement data, and translating insights into measurable actions is preferred.
• Effective communicator with excellent interpersonal and relationship-building skills.
• Comfortable working across regional teams in a matrixed, multicultural environment.
• Skilled in event planning, internal communication, and execution of experience-led activations.
• Passionate about culture, engagement, and driving people-centered change.
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.