Manager - Operational Readiness

Qiddiya | القدية


Date: 1 hour ago
City: Riyadh
Contract type: Full time
We at Qiddiya Investment Company are excited to invite applications for the position of Manager - Operational Readiness. This essential role is designed for a leader who thrives in a fast-paced environment and is passionate about operational excellence. As the Manager - Operational Readiness, you will ensure all operational aspects are primed and ready for the successful launch of our state-of-the-art entertainment venues and facilities.

Key Responsibilities

  • Lead and coordinate all operational activities during assigned shifts from the City Command Unit (CCU), ensuring service continuity and process compliance
  • Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response
  • Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams
  • Conduct pre- and post-shift briefings to align priorities and ensure seamless handovers between shifts.
  • Monitor performance using dashboards and digital tools; identify service gaps and escalate as needed
  • Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement
  • Ensure adherence to safety processes, SOPs, and service standards across all providers
  • Coordinate in real-time with field teams and other control centers to deliver a consistent guest experience
  • Support cross-functional communication by relaying accurate information to stakeholders during active situations

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field; a master's degree is preferred
  • At least 5 years of experience in operations management or a related role, ideally in the entertainment, hospitality, or large-scale project settings
  • Proven ability to conceptualize and execute operational strategies that drive efficiency and enhance service delivery
  • Strong project management capabilities, including experience leading multi-disciplinary teams
  • Excellent analytical abilities with a focus on data-driven insights for decision-making
  • Strong interpersonal and communication skills, facilitating effective collaboration with diverse teams
  • Demonstrated experience in developing and delivering impactful training programs for staff
  • Highly organized and capable of managing multiple priorities in a deadline-driven environment
  • Knowledge of the local market and regulatory requirements in Saudi Arabia is a strong advantage

Benefits

Comprehensive benefits package

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