Manager - IT ServiceNow (CORS 224)

Qiddiya Investment Company is on the forefront of creating exceptional entertainment and cultural experiences. We are looking for an experienced and innovative Manager - IT ServiceNow to join our team. In this role, you will lead the implementation, management, and enhancement of our ServiceNow platform, ensuring that it aligns with business needs and optimizes IT service delivery.

Your expertise will be vital in driving the adoption and integration of ServiceNow across the organization, enhancing efficiency and effectiveness in IT operations.

Responsibilities

• Lead the design, implementation, and ongoing management of the ServiceNow platform, ensuring it meets the needs of the business
• Oversee and manage ServiceNow modules including incident management, problem management, change management, and asset management
• Collaborate with IT leadership and stakeholders to define the roadmap for ServiceNow enhancements and integrations
• Develop and maintain best practices and governance policies for ServiceNow usage within the organization
• Facilitate training sessions for IT and business users to enhance the understanding and utilization of ServiceNow
• Monitor and analyze platform performance metrics, identifying areas for improvement and efficiency
• Act as the main point of contact for all ServiceNow-related activities, providing leadership and support to IT teams
• Manage the relationship with ServiceNow vendors and ensure contracted services meet business requirements
• Coordinate with cross-functional teams to ensure seamless integration of ServiceNow with existing IT tools and processes
• Prepare and present reports to executive leadership on ServiceNow performance, challenges, and opportunities
• Stay up-to-date with ServiceNow updates and best practices to leverage new features and functionalities
  
  

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 7 years of experience in IT service management and ServiceNow platform management
• Strong knowledge of ITIL processes and experience in implementing ITIL best practices using ServiceNow
• Proven experience in project management and leading cross-functional teams
• ServiceNow Certified System Administrator and/or ServiceNow Certified Implementation Specialist certifications are preferred
• Excellent communication, leadership, and interpersonal skills