Manager, Excellence

Job Purpose:

The Manager of Excellence is responsible for supporting the implementation and management of the

organization’s excellence and performance initiatives. Reporting to the Director of Corporate Excellence, this role

ensures the effective deployment of quality frameworks, performance measurement systems, and process

improvement methodologies to enhance organizational efficiency and achieve strategic objectives. The Manager

acts as a key driver in promoting a culture of continuous improvement and operational excellence across all

departments.

Principal Accountabilities:

Performance Monitoring and Reporting

• Implement and manage performance measurement tools, including KPI dashboards and balanced
  
  
  

scorecards.

• Collect, analyze, and report on performance data to identify trends, gaps, and improvement opportunities.
• Provide regular performance updates to the Director of Corporate Excellence and relevant stakeholders.
  
  
  

Quality Assurance and Process Improvement

• Support the implementation of corporate excellence models such as EFQM, Lean, or Six Sigma.
• Facilitate workshops and training sessions to build organizational understanding and capability in
  
  
  

excellence practices.

• Collaborate with departments to integrate excellence initiatives into daily operations.
  
  
  

Change Management and Innovation

• Drive change management efforts to ensure smooth adoption of new processes and systems.
• Promote innovative approaches to problem-solving and operational challenges.
• Actively seek and share best practices from industry leaders and benchmarking organizations.
  
  
  

Stakeholder Collaboration and Communication

• Serve as a liaison between the Director of Corporate Excellence and departmental teams.
• Build strong relationships with internal and external stakeholders to foster collaboration.
• Prepare and deliver presentations, reports, and updates on corporate excellence initiatives. Team Leadership and Development
• Provide guidance and support to team members involved in excellence and quality projects.
• Identify training needs and coordinate development programs for staff.
• Foster a positive and collaborative working environment within the corporate excellence team.
  
  
  

Required Academic Qualification

Bachelor’s degree in business administration, Quality Management, Industrial Engineering, or a related field. Professional certifications in excellence and quality frameworks (e.g., EFQM, Lean Six Sigma Green Belt, ISO Internal Auditor, KPI Institute).

Years Of Experience

Minimum of 8 years of experience in corporate excellence, quality management, or related areas, with at least 2

years in a supervisory role.