Manager-Events Operations(MAS7-20003929)

Qiddiya Investment Company is seeking a dedicated Manager of Events Operations to lead the operational aspects of our diverse portfolio of events. In this pivotal role, you will ensure that every event we host not only meets but exceeds our guests' expectations, reflecting our commitment to quality and excellence in the entertainment sector.

As the Manager of Events Operations, you will oversee logistics, manage event teams, and collaborate closely with various stakeholders to execute successful events that enhance our brand image and encourage community engagement.

Key Responsibilities

• Meets with and reports to the Director of Event Planning about assigned functions within the Events program
• Oversees the work of assigned staff, consultants, contractors, operators and other associated service providers within the MCD events program. Provides guidance and direction on projects and assignments as necessary to ensure their successful completion
• Responsible for the coordination of all necessary and complementary public services for the numerous events to be hosted throughout Qiddiya. Examples of the services to be coordinated and provided in coordination with Qiddiya events include parking, restrooms (temporary and permanent), landscaping, security, and any other relevant functions. This coordination will be done through various event hosts, planners, and agencies
• Engages with the various hosts of events in Qiddiya to ensure open lines of communication so that advance planning and logistics may take place.
• Assist with customer journeys, identification of pain points and finding solution for a great customer experience
• Manages all assigned functions within the fiscal constraints established by and within the division operating budget
• Actively participates in and promotes the Quality Improvement Programs. Audits assigned services to ensure compliance with BMPs and modern practices
• Adopts behaviors that are in line with and promote the QIC culture and vision. Manages staff so as to encourage their adherence to the organizational culture and vision
• Ensures compliance with all applicable regulations and standards on a local, regional and national level. Ensures compliance with corporate policies
• Coordinates assigned projects and activities with pertinent external groups, such as regulatory agencies, stakeholders, utility providers, customers, and the like, as necessary
• Develops and leads service provision training programs relative to the various assigned functions within MC. The training may be delivered to EP staff, QIC partners, and/or external operators, stakeholders, and vendors
  
  
  

Requirements

• Bachelor's degree in Event Management, Hospitality, Business Administration, or a related field
• A minimum of 6-9 years of relevant experience in events operations, with a focus on large-scale events and public engagements
• Demonstrated experience in project management and event logistics
• Strong leadership abilities with experience managing teams
• Excellent organizational skills with a keen attention to detail
• Outstanding communication and interpersonal skills, enabling effective collaboration across teams
• Proficiency in event management software and tools
• Strong problem-solving skills and ability to work well under pressure
• Creativity and a passion for delivering exceptional guest experiences
  
  
  

Benefits

Comprehensive benefits package