Manager - Elite Program
Bupa Arabia
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Job Description
Manage the execution and delivery of end to end personalized services to the key strategic members in all the touch points of customer experience journey in order to ensure that members and their families receive consistent service experience utilizing the existing Bupa services customized to their needs.
1- Personalized Customer Experience Management:
Manage the execution and delivery of end to end personalized services to the key strategic members in all the touch points of customer experience journey in order to ensure that members and their families receive consistent service experience utilizing the existing Bupa services customized to their needs.
1- Personalized Customer Experience Management:
- Manage members’ experience with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and beingthe main point of contact including off-site customer interaction.
- Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
- Advise accurate and useful information to the members and their families on medical information or specific Bupa services.
- Direct the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services
- Support the understanding of customer and consumer segmentation to offer breakthrough personalized care
- Support the implementation and serving of our core healthcare services
- Report the KPI updates for each service offering with the department data analysis team
- Prepare and conduct presentations and business updates to key leaders ”Relation Manager” within the organization
- Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders.
- Good medical background / insurance coverage
- Extensive experience in dealing with clients
- Extended scale of presentations and excel
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
JDP-KSA Design Manager
JD.COM,
Riyadh
4 hours ago
【Job Responsibilities】【Job Requirements】Key Responsibilities Create and lead design concepts and strategies for industrial and logistics facilities. Support the Building Acquisition and Development teams with technical input, feasibility studies, and test fits options. Provide multiple highly detailed design options for feasibility analysis and project evaluation. Prepare technical specifications and ensure designs meet project quality, performance, and operational needs. Be aware of...
performance maketing
Kanz,
Riyadh
1 day ago
وصف الوظيفةنبحث عن متخصص موهوب في تسويق الأداء للانضمام إلى فريقنا الديناميكي في الرياض، المملكة العربية السعودية. في هذا الدور، ستكون مسؤولاً عن تطوير وتنفيذ استراتيجيات تسويق قائمة على البيانات لتحسين أداء الحملات وتحقيق نتائج قابلة للقياس لمؤسستنا.تطوير وتنفيذ حملات تسويقية عالية الأداء عبر مختلف القنوات الرقميةتحليل بيانات الحملة ومقاييسها لتحديد الاتجاهات والفرص ومجالات التحسينتحسين الإنفاق التسويقي والعائد على الاستثمار...
Planning and Scheduling Engineer
WSP in the Middle East,
Riyadh
1 day ago
Job DescriptionWe are currently engaged in landmark infrastructure project in Riyadh. To support effective project delivery, we are looking for a qualified Planning and Scheduling Engineer with solid Middle East and PMO experience.The Planning and Scheduling Engineer will be responsible for developing, monitoring, and maintaining detailed project schedules across all phases of the infrastructure program. The ideal candidate must have...
