Manager Customer Experience - CDU616

Join Qiddiya Investment Company as the Manager Experience Centre Operation (Sales & Leasing), where you will provide exceptional leadership and management for our experience centres. In this role, you will be responsible for overseeing sales and leasing operations, ensuring that customer experiences align with our vision of creating a world-class entertainment destination.

You will lead a dynamic team dedicated to delivering outstanding customer service while optimizing operational efficiencies within the experience centre. Your strategic insights will guide the development of innovative sales and leasing processes that drive customer engagement and satisfaction.

Key Responsibilities:

• Oversee day-to-day operations of the experience centre, ensuring a high level of service delivery and operational excellence
• Develop and implement strategic sales and leasing initiatives to achieve revenue targets and enhance customer satisfaction
• Lead, coach, and develop a high-performing team that embodies our values and delivers exceptional guest experiences
• Monitor and analyze sales performance metrics, providing actionable insights to drive continuous improvement
• Foster strong relationships with customers, stakeholders, and external partners to enhance the experience centre's reputation and reach
• Collaborate with marketing teams to design promotional campaigns that effectively attract and retain customers
• Ensure compliance with company policies and regulatory requirements related to sales and leasing activities
• Respond to customer inquiries, feedback, and concerns, ensuring timely and effective resolutions
• Continuously assess market trends and competitor offerings to inform operational strategies
• Prepare regular reports for management detailing sales activities, challenges, and opportunities
  
  
  

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 6 - 9 years of experience in sales and leasing operations, preferably in the hospitality, real estate, or entertainment sectors
• Proven track record in managing sales teams and driving significant revenue growth
• Strong leadership, interpersonal, and communication skills
• Ability to analyze data and leverage insights for strategic decision-making
• Excellent customer service orientation with a focus on enhancing the guest experience
• Proficiency in CRM and sales management software
• Strong organizational skills and the ability to manage multiple priorities effectively
• Creative thinker with the ability to develop innovative sales strategies
• Comprehensive understanding of the market landscape and competitive dynamics within the industry
• Ability to work collaboratively across diverse teams and departments
  
  
  

Benefits

Comprehensive benefits package