Mall Manager

Key Responsibilities:

Operations Management:

Oversee daily operations of the mall,ensuring smooth functioning.

Coordinate with security, maintenance, and cleaning teams to maintain a safe and clean environment.

Financial Management:

Develop and manage the mall’s budget and financial forecasts.

Monitor financial performance and implement strategies to increase revenue.

Tenant Relations:

Build and maintain positive relationships with tenants and retail brands, leveraging a strong network within the industry.

Assist in tenant mix strategies to ensure a balanced and appealing shopping experience.

Marketing and Promotions:

Plan and execute marketing strategies and promotional events to attract visitors.

Collaborate with the marketing team to enhance the mall’s brand and visibility.

Customer Experience:

Ensure high levels of customer satisfaction through excellent service.

Address customer complaints and feedback promptly.

Team Leadership:

Recruit, train, and manage mall staff, fostering a positive work environment.

Conduct performance evaluations and provide ongoing training and development.

Compliance and Safety:

Ensure compliance with local laws, regulations, and safety standards.

Implement emergency response plans and safety protocols.

Qualifications:

Bachelor’s degree in Business Administration, Retail Management, or related field.

Proven experience in mall management or retail management (3-5 years preferred), with a focus on the Eastern Province.

Strong financial acumen and experience with budgeting.

Excellent leadership, communication, and interpersonal skills.

Established network with retail brands and industry professionals.

Familiarity with retail trends and customer service best practices.