Maintenace Technician

KONE


Date: 3 weeks ago
City: Mecca
Contract type: Full time
Customer relationship management

  • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
  • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
  • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
  • Accountable for equipment safety and performance
  • Accountable for managing the site environment during service operations
  • Accountable for identifying site risk, and communicate them to his supervisor
  • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
  • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

  • Accountable for the end-users and the site safety
  • Accountable for the safe working environment
  • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
  • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
  • Responsible for effectively planning his workload, in conjunction with the service supervisor
  • Accountable for raising sales lead to his supervisor
  • Accountable for very precise and timely back reporting of the work done according to the process
  • Responsible for submitting time sheets based on the execution
  • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
  • Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
  • Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

  • Responsible for regular update of his supervisor on all relevant information
  • Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
  • May be required to give training/coaching to persons nominated by the supervisor

Are you the one?

  • Education level: Diploma or high school in electrical or mechanical Excellent communication with a multi-nationality team
  • Have a minimum 3 years’ experience in our fields
  • To comply with the current labor regulations, this role is only open for Saudi nationals

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Director of Business Development

Rotana Hotel Management Corporation PJSC, Mecca
6 days ago
Job DescriptionWe are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and implementing all business requirements for the organization.As a Director of Business Development / Business Development Manager you are responsible to implement all sales plans activities and maximize property’s business opportunities. You are also responsible to...

Assistant Cost Controller

Rotana Hotel Management Corporation PJSC, Mecca
6 days ago
Job DescriptionWe are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an Assistant Cost Controller you are responsible to assist the Cost Controller in his day to day activities, whereby your role will include key responsibilities such as- Stock taking...

Income Auditors

ACCOR, Mecca
3 weeks ago
Company Description Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy...