Logistics & Customer Service Officer

Synthomer plc is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products.

At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.

To provide efficient customer service and to administer customer's orders and logistics.

Main Accountabilities:

• Customer Service:
• To receive, process and confirm customers’ orders for KSA/GCC/Middle East/Africa and Asia region (including sampling requests)
• Liaise, if necessary, with Finance department with regard to credit control.
• Liaise with Production planning to ensure orders are despatched within Synthomer and customer's timescales.
• Provide cost-effective solutions to non-standard orders to meet customer expectations.
• Raise relevant billing documents, process customer returns and credit/Debit notes in line with company authorisation policy.
• Issue DHL/Corriere WB for the samples requested by Sales to customers in timely manner.
• Manage large number of emails/calls from customers, provide all help, solving problems related to customer’s orders.
  

Main Accountabilities:

• Logistics:
• Place orders for all transport modes ensuring accurate loading lists and freight accruals and prepare the dispatch paperwork.
• Process and prepare export documentation as per customer and country requirements.
• Liaise with carriers / hauliers to ensure the correct documentation is in place to avoid any delays in the supply chain relating export materials.
• Ensure that all parties within supply chain are up to date with any changes.
• Third party warehouse – Ensure the FG stored in warehouse properly & out bound deliveries of FG delivered to Customers in timely manner & monitor stocks.
  
  

• Sales Administration
• Ensures accuracy of stock level and coordinate with Production team on accuracy requirements.
• Ensure all relevant month end procedures including consignment stock is completed within the timescale.
• Being responsible for pricing and customer master data in SAP.
• Responsibility for maintain & release the Rebates agreements & Commissions for customers in SAP.
• Ensure all tasks are completed in accordance with the department SOPS and the Quality Management Systems.
• Ensure the Company Health, Safety and Environmental Policy is adhered to and developed within the customer service and logistics team.
  

Iso tanks monitoring

• Following all the instruction of Iso tankers procedures.
  
  

Customer’s Payment Terms Via Banks:

• Process & prepare bank correspondences for L/C, Avalisation documents, Cash Against Documents to the local banks.
• Follow up with the banks for tracking report for the documents.
• Providing all necessary information/waybill tracking report to the customers.
  
  

Customer OTIF – Dammam

• Actual OTIF overview saved on SharePoint:
• Integrated Business Planning - Customer OTIF - All Items (sharepoint.com)
  
  

Dubai Plant Support

• Provides all the assistance needed for the Rebate Agreements settlements year end closing.
• End of the day, make sure all the invoices has been generated in SAP E_Invoice transaction and forwarded to the customers through SAP.
• Prepare manual invoice to help customers clearance at the port/borders if needed.
  
  

Minimum Requirements:

Person: Numerate education with English/Arabic languages skills. Problem solving and good organisational skills.

Experience: 5 Years experience in supply chain ideally with local and export. Customer service experience. Supply Chain & SAP

Skills: Able to operate in a multi-cultural, multi-site environment

Why Synthomer?

We are ambitious!

We have grown significantly – both organically and inorganically. We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we’re recognized in the top-quartile for chemicals manufacturing safety.

We believe in high challenge, high support!

We are keen to let you contribute in real roles from day 1. We expect a lot, but offer a lot, too. This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning. So, be up for an inspiring long-term career adventure.

We personalize our approach to development!

At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development. We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.