Learning & Quality Coordinator

We are a people powered business. So, we’re looking for a Learning and Quality Coordinator who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result. As Learning and Quality Coordinator you will always be working on behalf of our guests and working with other Team members.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Responsible for performing tasks as outlined in your Learning and Quality Coordinatortask sheet to the highest standard.

• Delivers core training, company orientation and all developmental trainings as required by the company.

• Conducts audits, identify gaps, and develop trainings or processes to address needs within brand or business.

• Responsible for achieving the goals and objectives of the department, brand and company including external and internal audits in order to maintain company certifications accordingly.

• Reviews, supports and assist departments in the implementation of relevant SOP’s, processes, audit and action plans.

• Assists with setup and/or facilitates training delivery, evaluation of training effectiveness and implementation of training related action plans.

• Partners with third party trainers and ensure the resort is aligned with mandatory trainings.

What We need from you:

• Previous experience in HR/Training

• Good communication and people skills

• Must speak fluent English

• Other languages may be preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.