Lead Field Service Engineer

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on variable speed drives,electrical motors and excitation systems.

These activities contribute to, maintain, repair and refurbish sold or existing products includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Essential Responsibilities

What You’ll Do

• Respond to requests for emergency repairs and services to troublesome equipment
• Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
• Maintain knowledge of applicable product line warranties, and accomplish effective warranty administration
• Plan, prepare and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization.
• Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis.
• Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
• Provide leadership and technical direction to skilled labor performing work on customer sites.
• Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards.
• Have the knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage.
• Prepare timely and accurate technical reports for customer records and a reference for future outages.
  
  

What You’ll Bring (Basic Qualifications)

• Bachelor’s Degree in Electrical Engineering from an accredited university.
• Minimum 10 years of experience in field services.
• Willingness and ability to travel 80% of the time.
• Strong oral and written communication skills in English.
  
  

What Will Make You Stand Out

• Strong business acumen and ability to sell products to the customer.
• Ability to work effectively with minimum supervision.
• Strong customer service mindset.
• Prior field engineering experience.
• Strong organizational skills.
• Strong interpersonal and leadership skills.
• Willingness and ability to possess and maintain a valid driver’s license
  
  

Additional Information

Relocation Assistance Provided: No