L2 Support Engineer OSS

Reference number: LSE/KSA/1023137

The L2 Support Engineer (OSS) provides advanced technical support for Operations Support Systems used in telecom or IT service environments.
If you are looking for a place where you can directly impact the core operations of major telecom companies and work with robust, continuously developing solutions and services, we invite you to explore this opportunity with Comarch.

Candidate profile

• Computer Science (or Software/Computer/Telecom Engineering) degree.
• Telecom industry experience (on operator or vendor side).
• OSS hands-on experience (L2 support / Application support / OSS operations).
• Strong technical troubleshooting (SQL, Linux, logs, APIs, scripting).
• Fluency in English; Arabic speaking is a strong advantage.

Your responsibilities

• Technical support (L2) for customers, analysis and resolution of software errors reported by technical staff of operators (telecom/network providers).
• Resolving bugs from test environments as well as occasional retests of the bugfixes.
• Handling tickets in the system, as well as monitoring their status and meeting established response deadlines (SLA - Service Level Agreement).
• Reacting to events detected by the monitoring systems.
• Application and data management, application installation in the form of a full release or single patches/hotfixes.
• Close cooperation with the Production and Development (R&D) department and the Delivery department.
• Creating and updating technical documentation describing problem-solving processes.

For you

• Support during planned maintenance windows, upgrades, and major releases.
• Competitive salary and stable employment – over 30 years of market presence.
• Professional growth opportunities and access to a global knowledge base.
• Join an international leader in digital transformation.