L2 Application Administrator
DXC Technology
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Job Description
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
- Provide support for business applications, resolving issues escalated by the L1 support team
- Monitor application performance and health using relevant monitoring tools
- Troubleshoot and resolve incidents, bugs, and system errors in a timely manner
- Perform routine application maintenance tasks (e.g., patching, configuration updates, service restarts)
- Collaborate with vendors, and infrastructure teams to resolve recurring or high-impact issues
- Maintain documentation for application configurations, standard operating procedures, and support processes
- Participate in change management and deployment activities, including testing and validation
- Support users by answering queries, providing workarounds, and ensuring minimal disruption
- Analyze logs and performance data to proactively identify potential issues
- Support disaster recovery and backup operations for applications under management
- Bachelor's degree in Computer Science, Information Systems, or related field
- 2–5 years of experience in application administration or technical support
- Proficiency with Windows and/or Linux operating systems
- Experience working with databases (SQL Server, Oracle, PostgreSQL, etc.)
- Familiarity with application servers (e.g., Apache, Tomcat, WebLogic, IIS)
- Understanding of ITIL processes (incident, problem, change management)
- Strong analytical and problem-solving skills
- Good communication skills and ability to work in cross-functional teams
- Experience with monitoring tools (e.g., Dynatrace, Splunk, Nagios)
- Knowledge of cloud environments (AWS, Azure) and SaaS applications
- Experience with ticketing systems like ServiceNow, JIRA, or BMC Remedy
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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