Key Strategic Account Manager

Job Summary

JOB DESCRIPTION

The Strategic Account Manager has TOTAL Emerson Automation Solutions scope and is focused on leading the development and execution of strategies resulting in profitable growth through increased penetration of the Strategic Account.

The Strategic Account Manager is the guardian of customer relationship, orchestrating the development of corporate-wide resources to provide comprehensive product, service, and solutions to the Strategic Account; and to optimize the opportunities to create mutually valued productivity, growth, and profitability.

The Strategic Account Manager leads the B2B Alignment of the Customer Management Team and the Emerson Management Teams to drive the Key Strategic Initiatives or Programs of the Site Management Team and position Emerson as the enabler of more efficient and effective business results through the collaboration with Emerson. The Strategic Account Manager is responsible for building an effective and impactful Global Account Team.

In This Role, Your Responsibilities Will Be

• Develop a true business partnership with SABIC, its subsidiaries, and JVs in Saudi Arabia and overseas-if required as well as facilitating senior management level relationships on C-level.
• Understand SABIC vision, communicate internally within Emerson and align both organizations on longer term objectives.
• Leverage existing and develop new relationships with key executive decision-makers to position Emerson as a preferred supplier of Technology, Products, Services and Solutions
• Develop and manage the execution of a multi-faceted comprehensive account plan covering all major business units at both the corporate and site level
• Manage and direct the work and activities of the Strategic Account Team, organize, and manage the team as a single organization focused on the customer’s business.
• Develop smart KPI’s against which strategic account team’s performance is measured.
• Ensure BU plans and key initiatives are consistent with account plans and are implemented in a timely professional manner. Assimilate BU personnel & Site Team Leaders into the Strategic Account Core Team.
• Understand all aspects of SABIC’s business, market needs and competitive environment
• Create a strong awareness of Emerson Automation Solution’s capabilities throughout the SABIC organization
• Provide direction & lead Local team to engage with specific program (e.g., sustainability, Cybersecurity, etc.) to maximize value to the Account.
• Investigating feasibility of new businesses, and identifying new opportunities within the accounts
• Developing of strategic customer business plans, fully integrated with business, technology, and collaboration center.
• Analyze competitive marketplace and industry trends to accordingly develop business strategies for growth direction.
• Support marketing team in developing sales and marketing strategies on branding the organization in those accounts.
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Work with business units to identify new sits/customers and to retain existing clints.
• understanding of the client’s business and the major factor/s trends with need analysis pro-actively and develop future business development opportunities.
  
  

Who You Are?

• Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.
• Discuss Health and Safety first or at least early on the agenda of every meeting
• Customer Focus
• Action Oriented
• Presentation Skills
  
  

For This Role, You Will Need:

• Bachelor’s Degree in Engineering Discipline or equivalent
• MBA Desirable
• Fluent in English/Arabic Language-Written and spoken
  
  

Preferred Qualifications That Set You Apart:

• Knowledge of Microsoft Office – Word, Excel & PowerPoint
• Knowledge of Oracle is Advantageous
• Previous experience in working with SABIC.
  
  

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.