Key Account Manager Modern Trade

Key Account Manager Modern Trade

Reports to: Associate Director - Key Accounts

Purpose of the job

Developing and expanding relationships with the regional customers. Facilitate management of customers and follow up internally and externally on execution within specified national or regional accounts.

Key Accountabilities

1. Information Management

• To be the main reference for specified accounts
• Ensure customer data & historical data is complete in terms of plan, feature, flyer & instore, budget, offers, discounts, off take, spend, inventory etc.

1. Planning for promotions

• Share the right inputs for the customers ensuring that the promo allocation is managed within the budget allocated & on each account’s historical data.
• Develop detailed monthly plans
• Translate the sales plans and activities for each of the customer channels into sales forecasts so as to assist in the alignment of demand forecast, supply forecast and production planning.

1. Monitoring & Execution

• Closely monitor the field execution of the agreed channel plans with regard to visibility, price and promotions. Identify opportunities so as to maximize visibility and sales.
• Monitor the implementation of SADAFCO’s Merchandising Standards through market visits and system monitoring. Create action plans to ensure that shortfalls are removed.
• Responsible to resolve SADAFCO specific issues at the stores level or with the responsible person based at the customer’s head office.

1. Customer Management

• Prepare presentations to improve negotiation power with customers
• Support and coordinate the process of negotiating and closing/renewing contractual agreements

1. Finance Management

• Co-ordinate with internal finance team to process all the customer claims submitted with supporting documents before the end of the month for the previous month activities including reconciliation statement for sign off
• Ensure that rebate, compensation and incentive budgets are controlled and tracked as per the agreed plans
• Develop the functional elements of the contracts, coordinate quarterly monitoring and ensure prompt processing of rebate payments

Job Requirements

• Educational Level: Minimum Bachelor degree in Economics or Finance. A Master’s degree will be desirable
• Additional professional Certification: Business Analytics certification will be an advantage
• Experience: Minimum 4 years of relevant experience in Sales or Merchandising
• Computer skills/ literacy: Microsoft Office in particular minimum intermediate level in Excel
• Languages: Proficient in English & Arabic

Job Competencies

• Strong analytical & numeracy skills
• Precise / accurate
• Works well under pressure to strict deadlines
• Good verbal and written reporting skills
• Good knowledge of Markets
• Good project management skills
• Strong interpersonal skills
• Can manage multiple priorities; good project management skills
• Ability to work under pressure and handle deadlines
• Commitment to strong work ethics, integrity and honesty Used to interpreting data and driving value adding insights
• Organized and determined persistent person
• Proactive and Team player
• Decision making oriented & able to quickly react to changing environment