Key Account Manager

Manzil is the leading co-living and transportation platform for blue-collar workers in Saudi Arabia, offering tech-powered, affordable, and dignified housing options at scale. Through our hybrid model, subleasing, building, and a C2B marketplace — we help companies house and move their workers without operational headaches, while unlocking income for landlords and real estate owners.

Description

The Key Account Manager owns the day to day relationship with assigned accounts after contract signature. The role focuses on retention, satisfaction, and revenue growth through upselling and cross selling.

KAMs are accountable for protecting revenue and expanding accounts over time, not just maintaining them.

Requirements

• Minimum 2+ years of experience in Account Management or customer-facing roles.
• Proven ability to manage client relationships post contract signature.
• Commercial mindset with experience in upsell and cross-sell conversations.
• Strong communication and relationship-building skills.
• Organized, responsive, and reliable in daily execution.
• Ability to identify churn risks and act proactively.
• Comfortable using CRM tools to track accounts and activities.
• Based in Riyadh or willing to relocate.
  
  

Roles And Responsibilities

Account Management

• Own assigned accounts post contract signature.
• Act as the primary point of contact for all client needs.
• Ensure issues are resolved quickly and professionally.
  
  

Revenue Growth

• Identify and close upsell and cross sell opportunities.
• Support clients as they expand into new locations or services.
• Maintain strong relationships with key client stakeholders.
  
  

Retention and Quality

• Monitor satisfaction and proactively address churn risks.
• Ensure commitments made during sales are delivered post close.
• Maintain accurate account records and activity tracking.
  
  

Success Metrics

• Retention rate across assigned accounts.
• Net new revenue from upsells and cross sells.
• Client satisfaction and engagement.
• Churn within target thresholds.
  
  

Experience and Profile

• Two plus years of experience in account management or customer facing roles.
• Strong relationship and communication skills.
• Commercial mindset with comfort discussing pricing.
• Organized, responsive, and dependable.
  
  

Compensation and Incentives

• Competitive base salary.
• Top tier commission on every upsell and cross sell closed.
• Quarterly retention bonus tied to churn targets.
• Quarterly payout structure.