Key Account Manager

Job Requisition ID: 173202

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Key Account Manager plays a pivotal role in managing a portfolio of key corporate accounts within the Mobility Solutions sector, ensuring customer retention and maximizing revenue opportunities. The role involves developing strong client relationships, contributing to sales strategies, and achieving sales performance targets. Success in the position is measured by achieving sales metrics, building brand awareness within the corporate community, and delivering excellent customer satisfaction through consultative selling and market-leading service.

What You Will Do:

Account Management

• Manage a portfolio of key accounts to ensure customer retention and maximize output.
• Build strong and effective account management relationships with all customers.
• Plan and implement customer retention and relationship development strategies.

Sales Strategy

• Support Head of Operations & Lease in sales strategies, targets, and performance to meet or exceed profitability and growth targets.
• Win new customers through proactive prospecting techniques including cold calling.
• Contribute to formulation of policy and strategy within the sales and marketing function.
• Provide vital statistics to the Marketing team to assist in strategizing future campaigns.

Reporting and Administration

• Maintain administration and relevant reporting and planning systems on a periodic basis.
• Prepare daily, weekly, and monthly reports to assist in planning strategies for acquiring business.
• Work closely with accounts and collections team to ensure debts are minimized.
• Maintain and develop corporate image and reputation through suitable PR activities and presentation.

Required Skills To Be Successful:

• Excellent relationship and consultative sales skills.
• Team player with evidence of building cross-business support.
• Target-oriented and driven to exceed demanding challenges.
• Market awareness and understanding of customer and competitor challenges.

What Qualifies You For The Role:

• Proven prospect database development and sales achievements.
• Experience with large corporations and government entities, including understanding decision-making processes.
• Evidence of sales through multi-level decision makers.
• Strong English communication skills, both written and spoken.
• Arabic communication skills are an advantage.
• Preferably educated to degree or equivalent level.
• Demonstrable experience in planning, organizing, and balancing multiple demands.
• Sales and Business Development background.
• Good applied knowledge of MS Office.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.