Key Account Management Team Lead

Manzil is the leading co-living and transportation platform for blue-collar workers in Saudi Arabia, offering tech-powered, affordable, and dignified housing options at scale. Through our hybrid model, subleasing, building, and a C2B marketplace — we help companies house and move their workers without operational headaches, while unlocking income for landlords and real estate owners.

Description

The Key Account Management Team Lead is a senior relationship owner and player coach. This role is responsible for protecting and growing the company’s most valuable accounts while leading a pod of KAMs. The objective is to ensure low churn, strong client satisfaction, and consistent upsell and cross sell revenue.

This role is not passive account management. The KAM Lead sets the standard for client engagement, escalation handling, and commercial expansion.

Requirements

• Minimum 5+ years of experience in Key Account Management or commercial roles.
• Proven experience managing enterprise / high-value accounts.
• Strong track record in retention, upsell, and cross-sell.
• Previous experience leading, mentoring, or coaching KAMs.
• Ability to own and manage strategic client relationships end-to-end.
• Confident escalation handler with strong stakeholder management skills.
• Commercially sharp with solid understanding of account expansion and renewal risks.
• Experience working with CRM tools (HubSpot preferred).
• Structured, calm, and trusted by senior clients.
• Based in Riyadh or willing to relocate.
  
  

Roles And Responsibilities

Account Ownership and Leadership

• Own relationships with the most strategic enterprise accounts.
• Act as the senior escalation point for key clients.
• Ensure high touch engagement for top tier accounts.
  
  

Team Leadership and Coaching

• Lead and coach a pod of KAM members.
• Set clear retention and upsell priorities across the team.
• Review account plans, renewal risks, and expansion opportunities.
• Ensure consistent quality of service across all managed accounts.
  
  

Revenue Growth and Retention

• Drive upsell and cross sell strategy across the pod.
• Protect renewal revenue and minimize churn risk.
• Partner with BD during handover to ensure continuity and context.
  
  

Process and Visibility

• Maintain strong account hygiene and forecasting in HubSpot.
• Track churn, expansion, and satisfaction metrics.
• Provide feedback to leadership on client trends and risks.
  
  

Success Metrics

• Retention and churn across the pod.
• Net revenue retention and upsell performance.
• Health and stability of top enterprise accounts.
• Performance and development of KAM members.
  
  

Experience and Profile

• Five plus years of experience in account management or commercial roles.
• Proven ability to manage enterprise or high value accounts.
• Experience leading or mentoring account managers.
• Strong communication, negotiation, and stakeholder management skills.
• Calm, structured, and trusted by clients.
  
  

Compensation and Incentives

• Competitive base salary & Commission structure
• Team override on upsell and cross sell revenue.
• Personal commission on deals closed directly.
• Quarterly retention bonus tied to churn targets.
• Quarterly payout structure.