IT Support Technician

Job Description

Provide technical support to end-users across the organization by troubleshooting hardware, software, network, and system issues. Ensure the smooth operation of IT services and contribute to maintaining a secure, efficient, and high-performance digital environment.

Summary:
The IT Support Technician will be responsible for providing technical support to end-users within the organization, troubleshooting hardware, software, network, and system issues to ensure the smooth operation of IT services and maintaining a secure, efficient, and high-performance digital environment.

Job Responsibility:

• Respond to IT support requests from end-users and resolve technical issues in a timely manner.
• Install, configure, and maintain hardware, software, and network systems.
• Set up new user accounts, permissions, and passwords in systems and applications.
• Conduct regular system updates and upgrades to ensure security and efficiency.
• Collaborate with the IT team to implement new technology solutions and improve existing systems.
• Document IT processes, procedures, and troubleshooting steps for reference.
• Provide training and guidance to end-users on IT-related topics.

Candidate Requirements:

• Proven experience as an IT Support Technician or in a similar role.
• knowledge of hardware, software, networking, and system administration.
• Excellent problem-solving and communication skills.
• Ability to work well under pressure and prioritize tasks effectively.

Skills

Strong technical troubleshooting skills:

• Knowledge of hardware, software, and network systems
• Ability to provide excellent customer service
• Analytical thinking and problem-solving abilities
• Strong communication skills
• Time management and multitasking capabilities
• Attention to detail and accuracy
• Ability to work well under pressure
• Familiarity with ticketing systems and IT service management tools

Education

Information Technology, Computer Science, or related field

Job Details

Job Location Khobar, Saudi Arabia Business Sector Information Technology (IT) Company Type Employer (Private Sector) Functional Area Information Technology (IT) Joining Date 2026-01-01 Work Schedule Full time Employment Type Employee Monthly Salary Range SAR 5,769 - 7,692

Preferred Candidate

Career Level Fresh Graduate Years of Experience Min: 0 Max: 3 Nationality Saudi Arabia Degree Level Bachelor's degree

About This Company

AlRashed Group

Khobar, Saudi Arabia https://www.alrashed.com/