IT Support Specialist
Solex Plus
Date: 2 hours ago
City: Riyadh
Contract type: Full time
Position Overview:
The IT Support Specialist will provide technical support and troubleshooting services to ensure seamless IT operations. The role involves addressing hardware, software, and network-related issues, supporting end-users, and ensuring adherence to IT service management processes in a 24/7 operational environment.
Key Responsibilities:
The IT Support Specialist will provide technical support and troubleshooting services to ensure seamless IT operations. The role involves addressing hardware, software, and network-related issues, supporting end-users, and ensuring adherence to IT service management processes in a 24/7 operational environment.
Key Responsibilities:
- Technical Support:
- Diagnose and resolve IT hardware, software, and network issues.
- Provide SAP application support and address user-related challenges.
- Log and manage incidents using ITSM (ticketing tool).
- System Maintenance and Configuration:
- Install, configure, and maintain IT equipment, including computers, printers, and network devices.
- Perform system updates and ensure compliance with organizational standards.
- Customer Interaction:
- Deliver excellent customer service to end-users, ensuring clear communication in both English and Arabic.
- Provide training and guidance to users on IT systems and tools.
- Shift Operations:
- Work in a 24/7 operational environment, ensuring availability during assigned shifts.
- Address priority incidents promptly, including after-hours support when needed.
- Documentation and Reporting:
- Maintain accurate records of IT assets, incidents, and resolutions.
- Prepare reports on recurring issues and suggest improvements.
- Compliance and Certification Utilization:
- Leverage MCP certification to ensure best practices in IT support.
- Utilize knowledge of MCSE and CCNA (if applicable) for advanced troubleshooting.
- Education: Bachelor's degree in computer science or related field.
- Experience: At least 1 year of experience in IT support or troubleshooting.
- Technical Certifications:
- MCP.
- MCSE or CCNA (optional but advantageous)
- Familiarity with ITSM (ticketing tools)
- Experience with SAP support is a plus.
- Proficient in English and Arabic (verbal and written).
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