IT Support Officer
AL-AYUNI Investment and Contracting Company
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Job Purpose
The IT Support Officer is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of IT systems, hardware, and software. This role involves troubleshooting technical issues, maintaining IT infrastructure, and ensuring that technology resources are used effectively and securely to support business operations.
Key Responsibilities
The IT Support Officer is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of IT systems, hardware, and software. This role involves troubleshooting technical issues, maintaining IT infrastructure, and ensuring that technology resources are used effectively and securely to support business operations.
Key Responsibilities
- Provide first-level technical support to staff for hardware, software, network, and system issues.
- Respond to IT support requests via phone, email, or ticketing system in a timely manner.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Support the setup and maintenance of user accounts, access rights, and permissions.
- Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
- Ensure proper documentation of incidents, solutions, and IT procedures.
- Assist in maintaining IT asset inventory, licensing, and compliance records.
- Support system upgrades, patches, and security updates as directed by IT management.
- Coordinate with vendors and service providers for technical support and maintenance.
- Provide training and guidance to end-users on IT tools, systems, and best practices.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2–4 years of experience in IT support, technical assistance, or a similar role.
- Hands-on experience with Windows/Mac OS, MS Office, and standard business applications.
- Basic knowledge of networking (LAN/WAN, TCP/IP, VPN, Wi-Fi) and system administration.
- Experience with IT ticketing systems and remote support tools is preferred.
- IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or ITIL Foundation are an advantage.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- High level of customer service orientation.
- Detail-oriented with strong documentation and reporting skills.
- Ability to work independently and as part of a team.
- Strong commitment to maintaining confidentiality and IT security standards.
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