IT Support

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.

For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.

Context

In Saudi Arabia, SYSTRA has been ever present for more than 20 years and continues to expand and play its part in helping the Kingdom achieve its 2030 vision. With 400+ employees SYSTRA is involved in many of the Kingdoms iconic projects.

Within our Consulting business, we have an opportunity to establish a PMO to assist in the delivery of a regreneration programme within Riyadh, Saudi Arabia; within this scope we are looking for an IT Support to join this programme.

Missions/Main Duties

• Provide IT support and services to all staff across the programme.
• Deploy IT equipment and software as per standards across the programme.
• Respond promptly and provide timely updates for all support and service requests.
• Troubleshoot system, network, and hardware/software issues.
• Accurately record and action all incidents and requests in line with SLA.
• Manage daily support issues on-site and escalate to appropriate channels when needed.
  
  

Profile/Skills

• Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
• Comply with IT policies and procedures outlined by the Client and the JV.
• Bachelor or Diploma degree in Information Technology or a relevant field.
• Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
• Experience in IT Operations in an engineering/construction industry
• Technical Skills: Windows, IT networks, Office 365.
• Languages: Proficiency in English.
  
  

Systra is an equal opportunities company; this position is open to all applicants.