IT Supervisor - Jeddah - #16846


Date: 2 weeks ago
City: Jeddah
Contract type: Full time

Contributing to the Strategy and Management of the Digital Enabling Function
  • Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
  • Report solely to the “Digital Adoption & Support Site Lead” / “Digital Adoption & Support Country Head”
  • Push the Digital Transformation agenda and the implementation of the new digital support organization within the respective site.
  • Roll out specific Digital EF policies, standards, methods, tools, manuals, and guidelines
  • Participate in the deployment of ISO certifications requirement including the information Security and Business Continuity Management.

Digital Adoption & Support unit objectives and budget
  • Contribute to the preparation of the Adoption & Support department’s budget in the plant/assigned location.
  • Monitor the financial performance against the approved budget.

Digital Adoption & Support unit Organization and Management
  • Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
  • Prepare required technical reports on the performance of the Digital Adoption & Support department in the respective site.
  • Contribute to the implementation of change initiatives, programs and projects
  • Collaborate and work with the Adoption and Support teams for new / upcoming projects to ensure an adequate Digital infrastructure and systems are put in place as per Digital EF policies.

  • Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
  • Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
  • Deploy the architectures/platforms/apps at the respective site (operational and under construction) while complying with Country legislation.
  • Maintain and monitor the network and data center to ensure proper functioning and timely upgradation/ repair.
  • Manage all end users related systems, software, applications, licenses, and internet connections, while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
  • Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
  • Create and maintain the local Digital systems inventory database in the site

  • Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.
  • Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions at respective site.
  • Provide all technical support during the installation, configuration and roll out phase.
  • Provide computer help desk support in resolving PC, printer and network problems either directly or Remotely with end-users.
  • Monitor and maintain computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Repair and replace parts/equipment as necessary
  • Troubleshoot hardware and software problems by running diagnostics, document problems and resolutions and assessing impact of issues.
  • Prioritize and manage many open cases at one time
  • Manage the stock of equipment, consumables and other supplies
  • Mange user accounts, emails, assign rights and access to the digital services.
  • Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.

Interaction with the I&C
  • Collaborating as needed with the I&C “Digital Champion” at the plant level.
  • Facilitate data availability for all critical IT/OT systems.
  • Facilitate the control systems infrastructure support in coordination with Digital operations and I&C.


  • Up-to-date knowledge of the latest IT and software trends
  • Strong technical background in IT systems and support
  • Sound problem-solving and decision-making skills
  • Good knowledge on cybersecurity
  • Ability to quickly establish good working relationships with end users.
  • Ability to prioritize the
  • Ability to work well in a team.
  • Flexible and open to change
  • Excellent communication and time management Skills.
  • Willingness to travel when necessary.


Degree in IT / computer science.

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