IT Sales Manager

About the Company: Our client is an IT company and they are currently looking for a IT Sales Manager to join their team based in Riyadh, Saudi Arabia.

Job Summary

• Provide strategic direction, accountability, and vision for clients.
• Plan budgets, manage projects, set goals, and identify additional business opportunities.
• Ensure exceptional client satisfaction and long-term partnership development.

Experience

• Minimum 8+ years of experience in a client servicing or partner relationship role.

Key Responsibilities

Client Management & Operations

• Manage all aspects of client business, ensuring exceptional service and maximizing profitability.
• Identify opportunities to upsell and cross-sell digital transformation solutions.
• Recommend budgets and monitor financial performance versus targets.
• Maximize penetration of solutions and product offerings with existing clients and new prospects.
• Build and sustain long-term client relationships by understanding their business needs and strategies.
• Serve as the key point of contact for key accounts and customer stakeholders.
• Advise internal teams with consulting expertise on pre-sales, sales, and delivery strategies.
• Support change management initiatives for clients adapting to new technologies.
• Ensure adherence to performance standards and proactively identify client needs.
• Manage account profitability and identify new growth opportunities.
• Act as a trusted partner in clients’ digital transformation journeys.
• Monitor customer NPS (Net Promoter Score), generate insights, and develop advocacy strategies.
• Win and close key digital transformation projects, driving portfolio growth.

Budgets and Financial Planning

• Contribute to budget planning and ensure alignment with cost and revenue forecasts.
• Highlight areas of underperformance and improvement opportunities.

Strategy & Tactical Planning

• Develop and execute short- and long-term growth strategies.
• Prepare action plans to achieve and surpass targets.

Operational Excellence

• Stay updated with market research, industry trends, and best practices.
• Apply emerging practices to drive business excellence.

People Development

• Coach and mentor team members to enhance collaboration and performance.
• Monitor individual KPIs to ensure high productivity and effective delivery.

Continuous Improvement

• Motivate teams and contribute to change initiatives and improvement projects.
• Participate in programs reflecting global best practices and competitive shifts.

Policies, Processes & Procedures

• Recommend enhancements and ensure implementation of effective controls.
• Ensure adherence to procedures for high-quality service delivery.

MIS & Reporting

• Prepare Management Information System (MIS) reports and statements as per internal standards.

Other Duties

• Perform additional related duties or assignments as directed by management.

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Product knowledge

Software, Hardware, Cyber security & Digital transformation

Market Coverage

Government & Private Company

Year of Experience

6-8 years Sales Experience

Digital Transforming

Understanding the DT or having DT experience

Nationality/country of resident

KSA

Company experience

IT System Integrator

Sales Current Target:

Topline / Threshold = 50M+ SAR

Past minimum achievements = 20M+ SAR

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Must be Bilingual (Arabic and English)