IT Officer

Role: IT Officer

Salary: Competitive Salary & Benefits

Location: Location: Fraser Suites – Riyadh

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

To ensure the hotel’s computerised network, hardware and software are maintained to ensure their effectiveness in order to meet and exceed guest expectation.

What You’ll Be Doing As An IT Officer

• Manage information technology systems, hardware and software applications to Frasers Hospitality IT standards.
• Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
• Undertake routine risk management and audit processes to ensure compliance by system users and compliance with Frasers Hospitality IT standards.
• Develop a troubleshooting guide and train key staff in IT systems and application use.
• Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.
• Monitors file server performance, back-ups and system performance in line with agreed standards.
• Manage system and firewall security and implement updates as required.
• Update IT policies and procedures in accordance with Frasers Hospitality IT standards and with regard to systems and process enhancements.
• Maintain user database and ensure user profiles are updated in accordance with personnel changes.
• Manage Lotus Notes server, users and accounts in accordance with Frasers Hospitality IT standards.
• Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
• Attend to system maintenance and breakdown requirements in a timely manner.
• Work closely with external providers to develop effective relationships are maintained and that service delivery is of a “best practice” standard.
• Identify opportunities to reduce IT related costs through managing processes in house.
• Prepare and submit IT management reports as required.
• Attend to guest related IT enquiries and provide assistance as required.
  
  

What We’re Looking For

• Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)
• Well developed computerised hotel systems skills including hardware and software applications.
• Previous experience within a hotel operations environment
• High degree of competency in hotel PMS applications; OPERA, ACCPAC, SAP, Microsoft applications (Word, Excel, PowerPoint), Vingcard and related hospitality proprietary software packages.
• Competent oral and written English communication skills
• Strong organisational skills to manage multiple assignments and project management through to delivery.
• ‘Can do’ attitude and a high level of energy
• Ability to prioritize tasks and meet the needs of internal customer
• Able to manage tasks simultaneously and work under pressure
• Adaptable and flexible to change