IT Help desk officer

Job Description

LIST OF RESPONSIBILITIES:

• Provide First Level contact and convey resolution of customer issues
• Properly escalate unresolved quire to next level support
• Solving technical problems
• Continuous provisioning operations of IM services in KSA in line with companies’ standards, policies & processes
• Implementing of local business requirements
• Support management and monitoring of local IT inventory we as of SLA’s OLA’s fulfillment
  
  

Person Specifications

• Associate degree and certification
• Experience in Computer Networks
• Knowledge in Server infrastructure
• Good Command on English language and can understand Arabic Language
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Defence and Space Saudi Limited

Employment Type

Apprenticeship

Experience Level

Entry Level

Job Family

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.