IT Banking Application Support - Arabic + English Speaker

Hi all,

Job Description: IT Banking Application Support

Are you an expert in digital banking operations and IT support? Join our team as a Corporate Digital Support Specialist and play a key role in ensuring the smooth operation of our digital channels and products in the Banking and Financial sector.

BANKING / FINANCIAL SERVICES BACKGROUND IS MANDATORY

Requirements:

• Minimum of 5 years of professional experience in digital banking operations or IT application support within the banking/financial sector.
• Strong understanding of digital channels and products in the banking industry.
• Proven customer service skills with a track record of resolving issues efficiently.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both written and verbal.
• Ability to collaborate effectively with IT and other departments.
• Experience in preparing reports and analyzing data.

Responsibilities:

• Support the operations of corporate digital channels and digital products in the digital banking department in partnership with IT application support to expedite issue investigation, analysis, and resolution.
• Provide effective customer service and assist in resolving problems within given authority.
• Set up workflow processes for banking operations and take necessary measures to ensure smooth operations.
• Provide coverage for daily issues and proactively resolve issues related to customer complaints within the digital department.
• Serve as the point of contact for operational issues for business support.
• Collaborate with the Digital Banking Services team to develop best practices for successful banking operations in terms of reporting to IT and issue investigations.
• Prepare necessary/required reports of issues and fixes with proper analysis.

If interested, please revert with your updated CV in Word format to y[dot]elmkadem[at]huxley[dot]com and I will get back to you.

Any recommendations would be more than welcome.

Kind regards,

Youness

Award winner of:

KSA Recruitment Company of the Year, Best Executive Search Firm of the Year and IT & Digital Recruitment Company of the Year by TALint Recruitment Awards 2019/2020 | Best Executive Search Firm GCC by Global Banking & Finance Review 2019/2020 | Best Banking & Finance Recruitment Company in GCC, Best Fintech Recruitment Company in GCC and Best IT & Technology Recruitment Company in GCC by Global Banking & Finance Review 2020