IT Associate - Local
Wyndham Hotels & Resorts EMEA
Date: 1 day ago
City: Riyadh
Contract type: Full time
Key Responsibilities
BACKGROUND
- Oversee the installation, configuration, maintenance, and upgrade of IT systems, including servers, networks, hardware, software, and peripherals.
- Ensure the reliability and availability of IT infrastructure to support hotel operations, guest services, and administrative functions.
- Implement and maintain robust network security measures, including firewalls, VPNs, intrusion detection systems, and access controls.
- Maintaining and troubleshooting support of back-office accounting, e-mail, reservations, PMS, internet access, point of sale, time and attendance, sales & catering, office automation, key entry systems, backup systems, telecommunication systems, meeting rooms and display boards.
- Monitor network traffic and systems for security breaches or vulnerabilities, taking proactive measures to mitigate risks.
- Manage the IT helpdesk and provide technical support to hotel staff and guests, addressing hardware, software, and network issues promptly and effectively.
- Develop and enforce IT policies and procedures to ensure consistent and reliable support services.
- Act as a liaison between the hotel, franchisor, and hardware providers to communicate hardware issues, needs and installation.
- Maintains licensing history.
- Evaluate new technologies and IT solutions that enhance guest experience, operational efficiency, and cost-effectiveness.
- Lead the implementation of IT projects, such as property management systems (PMS), point-of-sale (POS) systems, and guest Wi-Fi services.
- Ensure the integrity, confidentiality, and availability of hotel data through regular backups, data recovery plans, and disaster recovery procedures.
- Develop and maintain standards and procedures for system security for all applicable systems to minimize potential exposure/risk
- Implement data protection measures in compliance with industry standards and regulations (e.g., GDPR).
- Negotiate contracts with IT vendors, service providers, and suppliers to ensure cost-effective procurement of hardware, software licenses, and services.
- Manage the IT budget, monitor expenditures, and prepare financial reports and forecasts related to IT investments and operational expenses.
- Provide training and technical guidance to hotel staff on IT systems, applications, and security best practices.
- Foster a culture of IT awareness and proficiency among employees to enhance productivity and customer service delivery.
- Ensure compliance with regulatory requirements and industry standards related to IT operations, data protection, and privacy.
- Conduct regular audits and assessments of IT systems to identify and address security vulnerabilities and operational risks.
BACKGROUND
- Bachelor’s degree in information technology, Computer Science, or a related field. Certifications such as CompTIA A+, Network+, Security+, or CISSP are beneficial.
- 1 or 2 years of experience in IT management, preferably in the hospitality industry or a similar environment.
- Proficiency in IT infrastructure management, network administration, systems integration, and cybersecurity practices.
- Proficiency in hotel PMS, Opera Cloud and other POS systems, for example Micros.
- Experience from a branded international hotel chain is an advantage,
- Language requirement: English (professional / native)
- Eligibility to work in KSA
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