IT Assistant Manager - Four Seasons Hotel Madinah, Saudi Arabia

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking a highly skilled and proactive IT Assistant Manager to oversee the IT operations at Four Seasons Hotel Madinah. Reporting to the Director of IT, you will be responsible for managing the hotel’s technology infrastructure, ensuring the smooth operation of hardware, software, and network systems. Your role will be key in maintaining IT system reliability, data security, and delivering technology solutions to enhance both guest experience and operational efficiency.

What You Will Do

• Manage and maintain the hotel’s IT infrastructure, including servers, networks, hardware, and software systems.

• Oversee the installation, configuration, and maintenance of IT systems and equipment, ensuring operational efficiency and minimal downtime.

• Provide technical support to hotel staff, resolving hardware, software, and network-related issues in a timely manner.

• Ensure that hotel IT systems are secure, monitoring for potential security threats and implementing security measures to safeguard data.

• Implement and manage IT projects, working closely with other departments to deliver technology solutions that meet operational needs.

• Collaborate with the Director of IT in developing IT strategies to support the hotel’s business goals and improve operational processes.

• Manage vendor relationships and coordinate with external IT service providers for hardware, software, and support services.

• Assist in the management of IT budgets, ensuring cost-effective procurement and maintenance of IT equipment and services.

• Train and develop IT staff, ensuring they have the necessary skills and knowledge to support hotel systems and operations.

• Ensure compliance with local regulations and data protection laws, maintaining proper access controls and data privacy standards.

• Monitor the performance of IT systems, conducting regular audits and troubleshooting to identify and resolve issues.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT management, preferably within the hospitality industry.

• Strong knowledge of IT infrastructure, networks, security protocols, and system administration.

• Experience with IT project management, budget management, and vendor coordination.

• Excellent troubleshooting, problem-solving, and analytical skills.

• Ability to communicate effectively with non-technical staff and leadership, translating technical issues into understandable terms.

• Proficiency in English.

What We Offer

• Competitive salary in a tax-free environment.

• Housing and transportation allowances.

• 30 days of vacation plus public holidays.

• Complimentary meals and uniform cleaning.

• Medical and life insurance.

• Employee Assistance Program and worldwide complimentary room nights.

• Opportunities for growth and development.

• Additional family benefits.

Schedule & Hours

This is a full-time role.

Localization

Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for sales and business development.