IT ( Application Support ) - #16341

Bupa Arabia

Date: 3 weeks ago
City: Jeddah
Contract type: Full time

Job Description

  • Implement application configurations, upgrades, roll ups and customizations in supported way to not impact upgrades.
  • Manage all levels of support requests in Service Desk

  • Coordinate with internal departments and end users to ensure that users are trained properly on the system functions.
  • Assist end users to improve the efficiency and effectiveness by providing best practice business applications and functionalities

  • Identify and prioritize system activities through cross functional coordination

  • Monitor the effectiveness and efficiency of existing processes for the IT programs
  • Support and recommend innovations, enhancements, corrective actions for IT projects.
  • Ensure the delivery of requirements to complete projects successfully and meet project deliverables, utilization expectations, customers experience, and quality of service
  • Conduct program and project update meetings and reviews with management, department heads, leads, and team members


  • Communication.
  • English
  • Database querying

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