Informatics Technical Lead
Abbott
Date: 3 hours ago
City: Riyadh
Contract type: Full time
Role Purpose
Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment. Also responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.
Span of Control
Positions reporting directly into this position: Associate Informatics Technical Specialist, Informatics Technical Specialist, Sr. Informatics Technical Specialists
Qualifications
− Bachelors or equivalent Global education, Masters degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
− 2~3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems
− Or relevant leadership and technical experience
Special Skills & Knowledge
− Strong leadership skills in coaching, development and growth within the organization
− Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet
Key Competencies
− Strong verbal and written communication skills with excellent customer facing capabilities
− Attention to detail and a concern for quality
− People management and leadership skills
− Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way
Strategic
Key Accountabilities
− Become a trusted advisor to customers − Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset − Provide feature/ product enhancement input based on customer feedback − Maintain and assume accountability for a culture of high customer service
Operational
− Execute project work plans with a focus on timely completion & risk mitigation
− Track and report on assigned project aspects on a regular basis
− Enforce team compliance with all procedures and systems of record
− Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems
− Revise and keep up to date, all project documents and systems of record
− Participate in team and customer meetings effectively
− Lead the efficient cost management of your direct team in partnership with local controllers
− Lead, direct, evaluate, and develop team members to effectively meet business objectives
Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment. Also responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.
Span of Control
Positions reporting directly into this position: Associate Informatics Technical Specialist, Informatics Technical Specialist, Sr. Informatics Technical Specialists
Qualifications
− Bachelors or equivalent Global education, Masters degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
− 2~3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems
− Or relevant leadership and technical experience
Special Skills & Knowledge
- Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same
− Strong leadership skills in coaching, development and growth within the organization
− Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet
Key Competencies
− Strong verbal and written communication skills with excellent customer facing capabilities
− Attention to detail and a concern for quality
− People management and leadership skills
− Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way
Strategic
Key Accountabilities
− Become a trusted advisor to customers − Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset − Provide feature/ product enhancement input based on customer feedback − Maintain and assume accountability for a culture of high customer service
Operational
− Execute project work plans with a focus on timely completion & risk mitigation
− Track and report on assigned project aspects on a regular basis
− Enforce team compliance with all procedures and systems of record
− Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems
− Revise and keep up to date, all project documents and systems of record
− Participate in team and customer meetings effectively
− Lead the efficient cost management of your direct team in partnership with local controllers
− Lead, direct, evaluate, and develop team members to effectively meet business objectives
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Programme Director
Mace,
Riyadh
3 hours ago
At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our Consult business we harness our unique combination of leading-edge, practical, construction expertise and project delivery...
Head of Marketing
Tahaluf,
Riyadh
5 hours ago
Company DescriptionTahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue. To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy...
Account Executive - Public Sector
Gartner,
Riyadh
19 hours ago
Consult with Business leaders to develop and implement an effective, enterprise-wide strategy that improves the value delivered by Gartner products and servicesManage your accounts toward an outcome of increased customer satisfaction and an increase in retention and account growth. Manage complex high-revenue sales across matrix and diverse business environments. Exercise forecast accuracy on a monthly/quarterly/annual basis What you’ll need:5 -10...
