Informatics Technical Lead

Abbott


Date: 3 hours ago
City: Riyadh
Contract type: Full time
Role Purpose

Client facing delivery and support manager focused on customer satisfaction, effective communication and application deployment. Also responsible for the direct management and development of a technical team focused on the end-to-end delivery of the AlinIQ Digital Health Applications.

Span of Control

Positions reporting directly into this position: Associate Informatics Technical Specialist, Informatics Technical Specialist, Sr. Informatics Technical Specialists

Qualifications

− Bachelors or equivalent Global education, Masters degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

− 2~3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems

− Or relevant leadership and technical experience

Special Skills & Knowledge

  • Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same

− Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems

− Strong leadership skills in coaching, development and growth within the organization

− Technical proficiency with general business applications such as MS Office, MS Project, Smartsheet

Key Competencies

− Strong verbal and written communication skills with excellent customer facing capabilities

− Attention to detail and a concern for quality

− People management and leadership skills

− Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way

Strategic

Key Accountabilities

− Become a trusted advisor to customers − Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset − Provide feature/ product enhancement input based on customer feedback − Maintain and assume accountability for a culture of high customer service

Operational

− Execute project work plans with a focus on timely completion & risk mitigation

− Track and report on assigned project aspects on a regular basis

− Enforce team compliance with all procedures and systems of record

− Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems

− Revise and keep up to date, all project documents and systems of record

− Participate in team and customer meetings effectively

− Lead the efficient cost management of your direct team in partnership with local controllers

− Lead, direct, evaluate, and develop team members to effectively meet business objectives

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