In-store Success Executive (In-store Retention Executive)

Department: Business Development - Instore

Employment Type: Full Time

Location: Jeddah

Reporting To: Hussien Ahmed

Description

About us:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

About the Role:

The In-store Success team at Tabby manages the performance of Tabby’s +30k in-store partners, ensuring existing partners are performing up to their maximum potential as well as adding new partners to the network.

You will focus on ensuring that our current network of merchants is performing well and will be implementing current and new strategies to ensure a healthy sustainable growth for the merchants. This role will be an operations role within the team.

Key Responsibilities

• Develop a thorough understanding of Tabby products and services
• Guide partners on Tabby products and services/features
• Manage in-store vertical's health, metrics and performance end-to-end
• Ensure Tabby collaterals are available, deployed and visible
• Monitor store performance
• Develop weekly/daily training strategies for new stores
• Connecting merchants with internal teams
• Drive day-to-day engagement with merchants and manage their regular business reviews and meetings
• Ability to generate leads through knocking on doors
• Do regular sanity checks on the store and deliver the needed products/training
• Enhance the onboarding process for new stores/key accounts
  
  
  

Skills, Knowledge and Expertise

• A good communicator (both verbal and written) and demonstrate the ability to present and influence key stakeholders at all levels of an organization, including executive and C-level
• Have a minimum of 1-2 years of work experience in in-person sales and offline retail partner acquisition, preferably with meaningful exposure when working with a mix of SME and enterprise clients.
• Prior knowledge and/or exposure to financial/payment products is preferred.
• Great with people and comfortable working across different people groups
• Quick on your feet and able to customize solutions for each of our partners depending on their circumstances
• Structured in your thinking, organized in your planning with the ability to execute and adjust your plan accordingly
• Flexible in your approach and able to switch priorities and shift plans according to different circumstances
• Able to work closely with x-functional teams internally: marketing, product, business, operations, etc
• A people person who isn’t afraid to be a leader, coach and/or advisor to different partner teams
  
  
  

Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Fuel reimbursement
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.