In-store Operations Analyst

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role

We're seeking an In Store Operations Analyst for our In-store Operations team. As In Store Operations Analyst, you will be crucial in defining Tamara’s commercial strategy, success metrics, targets and go-to-market plans for Tamara’s products.

Drawing on your proficiency in identifying target merchants, developing lead generation strategies and overseeing implementation you will be responsible for ensuring smooth Tamara service execution and boost in-store awareness for partners and customers to create unique experiences only Tamara can provide.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Conduct regular store visits to ensure compliance with Tamara’s standards, with weekly merchant training as a core part of the role.
• Assist in identifying initiatives to enhance the onboarding process for new stores and key accounts.
• Conduct mystery shopping of existing merchants on a regular basis to properly understand what the experience is like, and identify/share improvement opportunities with the company and the merchant.
• Provide expert guidance to partners on Tamara’s products, features, and services.
• Ensure Tamara collaterals are readily available, deployed and prominently displayed in partner stores.
• Ensure cashiers at Tamara merchants know how to properly use Tamara’s payment services.
• Assess, evaluate and identify improvement opportunities from both an existing and new merchant perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
• Assess, evaluate and identify improvement opportunities from both an existing and new customer perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
• Share findings cross functionally, and test/experiment with improvement opportunities.
• Report on findings and initiatives on a regular basis.
  
  

Your expertise

• Bachelor’s degree in business, marketing or related field.
• 0-2 years of professional experience.
• KSA driver's license is mandatory.
• Strong Arabic and English communication and interpersonal skills.
• Highly organized with a strong attention to detail.
• Ability to work independently and as part of a team.
• Proven ability to adapt to a fast-paced environment.
• Highly energetic and proactive.
• Creative problem solver.
  
  

All qualified individuals are encouraged to apply.