In Room Dining Order Taker - vocoRiyadh

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Exceptional design meets contemporary comfort at voco Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.

Some of your day to day:

• Receive and confirm guest room service orders over the phone.
• Provide accurate menu information, including specials, dietary options, and allergen details.
• Ensure accurate recording of orders and special guest requests.
• Communicate orders to the kitchen team.
• Track order preparation and delivery status for timely service.
• Handle guest complaints and escalate issues when necessary.
• Maintain high service standards aligned with the hotel’s luxury image.
• Upsell additional menu items to enhance guest experience.
• Ensure guest satisfaction by following up on service delivery.
• Maintain records of orders, cancellations, and guest feedback.
• Process payments and accurately post charges to guest accounts.
• Monitor food and beverage stock levels.
• Assist in training new team members.
• Keep the workspace clean and organized.
• Prepare daily reports on room service operations.

Requirements:

• A high school diploma or equivalent. Additional education or certifications in hospitality, food and beverage service, or a related field is advantageous.
• Prior experience in a similar role, preferably within the food and beverage department of a luxury hotel or upscale restaurant, is preferred. Experience in room service or order taking is highly beneficial.
• Strong knowledge of the hotel's food and beverage offerings, including the menu items, ingredients, and preparation methods, is necessary. Familiarity with dietary restrictions, allergens, and special requests is important for accommodating guest preferences.
• Being detail-oriented is essential to accurately record guest orders, ensuring they are prepared and delivered according to specifications. Attention to detail also extends to billing accuracy and handling any special requests or modifications.
• The ability to work effectively as part of a team is important, as the In-Room Dining Order Taker needs to collaborate with various departments, including kitchen and bar staff, to ensure smooth operations. Being adaptable to changing situations and able to handle multiple tasks simultaneously is valuable.
• Basic computer skills, including familiarity with order-taking systems and point-of-sale (POS) software is required.

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the voco Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.