Human Resources Operations Manager

Job Title: HR & Operations Manager

Location: Riyadh

Salary: SAR 15,000 – 17,000

Job Code: 304/001/093

Industry: Retail

Job Brief:

Our client is seeking an experienced and driven HR & Operations Manager to lead and execute end-to-end human resources and legal functions. The ideal candidate must be well-versed in the labor laws, licensing, and regulatory requirements. This role is responsible for setting up people processes, resolving internal issues, coordinating with PROs and lawyers, and ensuring full legal and compliance coverage across all departments. The candidate must demonstrate strong leadership capabilities to handle grievances, KPIs, and court representation when required.

Job Responsibilities:

• Lead and manage end-to-end HR and legal operations for the business.
• Handle recruitment, onboarding, training, exit interviews, and hiring targets.
• Create and manage employment offers, probation evaluations, appraisals, and termination notices.
• Implement company policies, procedures, and employee handbooks as per labor law.
• Develop and implement a team development plan focusing on upskilling local talent.
• Mentor and support line managers in managing performance and resolving conflicts.
• Foster a culture of productivity, respect, and accountability among staff.
• Ensure accurate and timely payroll processing, leave management, overtime, bonuses, and GOSI contributions.
• Manage payroll compliance with Mudad and the Wage Protection System (WPS).
• Document and communicate deductions, insurance, and employee benefits clearly.
• Act as the official point of contact for grievances, investigating and resolving complaints promptly and confidentially.
• Set up KPI frameworks and conduct bi-annual performance reviews, improvement plans, and incentive strategies.
• Oversee staff healthcare, insurance claims, travel arrangements, and accommodation as required.
• Ensure workplace safety and compliance with leave and welfare policies.
• Draft, review, and maintain all contracts and legal documents, including CR, licenses, NDAs, and MOUs.
• Coordinate with GOSI, Mudad, Qiwa, Absher, and the Ministry of HR for all regulatory tasks.
• Ensure accurate data uploads and renewals of Iqama, visas, and council registrations.
• Ensure compliance with labor law, civil defense, municipality, and cultural licensing requirements.
• Audit and report on the company's legal standing with authorities such as MCIT, SFDA, and MOMRAH.
• Handle all business and gaming-related licenses and renewals, including import/export and trade licenses.
• Manage company insurance coverage, including medical, workmen’s compensation, and product liability.
• Serve as company representative in labor disputes, commercial lawsuits, and legal hearings.
• Coordinate with external law firms for documentation and proceedings.
• Maintain a legal risk and compliance calendar to track renewals, filings, and deadlines.
• Generate monthly HR and legal reports for management and finance teams.

Job Requirements:

• Bachelor’s degree in Law, Human Resources, Business Administration, or equivalent.
• Minimum 8 years of experience, including at least 4 years in HR and legal (preferably within the retail industry).
• Strong knowledge of Labor Law, GOSI, Qiwa, Mudad, Absher, and other government portals.
• Proven experience working with law firms, regulatory bodies, courts, and government institutions.
• Hands-on experience in media licensing, labor disputes, and hiring programs.
• Strong leadership and people management qualities with emotional intelligence.
• Ability to independently drive compliance, resolve disputes, and manage audits.
• Excellent legal writing, HR documentation, and reporting skills.
• Knowledge of the gaming, retail, or esports industry is a strong plus.
• Strong understanding of insurance, compensation structuring, and legal frameworks.