Housekeeping Supervisor
Mövenpick Hotels & Resorts
Date: 1 week ago
City: Al Khobar
Contract type: Full time
Job Description
The Position
To provide a consistent room and bathroom product, and service adjacent areas to meet Sofitel standards for cleanliness and presentation
Key Roles & Responsibilities
The Position
To provide a consistent room and bathroom product, and service adjacent areas to meet Sofitel standards for cleanliness and presentation
Key Roles & Responsibilities
- Manage and supervise all tasks of his/her staff
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
- Supervise public areas
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Conduct regular room checklists
- Report unusual behavior/activities on floors to Assistant Housekeeping Manager
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories
- Proven ability to successfully lead and motivate colleagues
- Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
- Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
- Physically fit to lift heavy objects, stand, and walk throughout the shift
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