Housekeeping Order Taker - Saudi Talent
Rotana Hotels
Date: 8 hours ago
City: Mecca
Contract type: Full time
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as-
- Safe keep, record and collect all keys and papers held within the Housekeeping Office
- Ensure the sorting of all daily activity reports in the Housekeeping Office
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Record all incoming calls, ensure all messages are disseminated and followed up accordingly
- Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
- Update and maintain all housekeeping files
- Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
- Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
- Keep and maintain the cleanliness and tidiness of the Housekeeping Office
- Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Laundry Supervisor
Rotana Hotels,
Mecca
5 days ago
Job DescriptionWe are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.As a Laundry Supervisor you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as- Assist Laundry Manager in enforcing policies, procedures,...
Senior Contract Administration
Parsons,
Mecca
6 days ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine...
Washing Attendant
Rotana Hotels,
Mecca
3 weeks ago
Job DescriptionWe are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.As a Washing Attendant you are responsible to ensure that laundry service, required by our guest is done on time and with the highest possible standards, whereby your role will include key responsibilities such as- Follow the policies and procedures of hotel...