Hotel Front Office Manager - BAAN Holding

Qureos


Date: 16 hours ago
City: Riyadh
Contract type: Full time
Job Title: Hotel Front Office Manager

Company: BAAN Holding | بان القابضة

Job Type: Full-time

Location: Riyadh

BAAN Holding Group, formerly known as Al Hokair Group, was established in 1978 and boasts a legacy spanning over five decades. As one of the pioneers in the hospitality and entertainment sectors across Saudi Arabia and the Arab world, BAAN Holding continues to expand its investments, starting with its notable ventures into catering.

At BAAN Holding, we are committed to delivering innovative and diverse solutions in entertainment, hospitality, catering, and investment sectors. We prioritize quality and sustainability in every project we undertake, aiming to provide exceptional experiences for our customers while driving sustainable growth through innovative service models.

Job Overview

The Hotel Front Office Manager is responsible for overseeing the front office operations, ensuring exceptional guest service and satisfaction. This role includes managing the front desk team, coordinating guest services, and implementing procedures to enhance operational efficiency and guest experience.

Key Responsibilities

Front Office Operations:

  • Manage daily front office operations, including check-in/check-out processes, reservations, and guest inquiries.
  • Ensure smooth and efficient front desk operations while maintaining high standards of guest service.
  • Develop and implement standard operating procedures (SOPs) for front office operations.

Guest Services

  • Foster a welcoming atmosphere and ensure that guests receive prompt and courteous service.
  • Address guest complaints and feedback effectively, ensuring resolution and satisfaction.
  • Organize and oversee concierge services, providing guests with information on local attractions and services.

Staff Management

  • Train, and supervise front office staff, ensuring high performance and professional development.
  • Conduct regular performance evaluations and provide ongoing coaching and support.
  • Schedule staff shifts and ensure adequate coverage during peak times.

Reservations Management

  • Manage reservations and room inventory to optimize occupancy rates.
  • Collaborate with sales and marketing teams to develop pricing strategies and promotional offers.
  • Analyze booking patterns to forecast demand and adjust strategies accordingly.

Reporting And Analysis

  • Prepare reports on front office performance, guest satisfaction, and occupancy trends.
  • Analyze data to identify areas for improvement and implement necessary changes.
  • Maintain accurate records of guest feedback and implement action plans for improvement.

Collaboration

  • Work closely with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
  • Coordinate special events and group bookings, ensuring all guest needs are met.

Training And Development

  • Develop training programs for new front office staff to enhance service quality.
  • Conduct ongoing training sessions on customer service, software usage, and hotel policies.

Technology Management

  • Oversee the operation of front office technology systems, including property management systems (PMS).
  • Ensure staff are trained on new technology and assist with troubleshooting as needed.

Budget Management

  • Analyze labor and supply costs to maximize efficiency without compromising quality.

Qualifications

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 7 years of experience in front office operations within the hospitality industry, with at least 5 years in a supervisory or management role.
  • Knowledge of hospitality industry trends and best practices.
  • Excellent leadership, interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to find creative solutions with proven problem-solving capabilities offering support where required
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy

Thank you for your interest in joining BAAN Holding family. We look forward to reviewing your application.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Water Quality Monitoring Online Measurement Subject Matter Expert / Application Development Manager

Hach, Riyadh
18 hours ago
Imagine yourself…Doing meaningful work that makes an everyday impact on the world around you. Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that...

Senior Information Security GRC Specialist

NTT DATA Middle East and Africa, Riyadh
18 hours ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior Information...

Marketing Lead MENAT PS, AWS MENAT Marketing

Amazon Web Services (AWS), Riyadh
19 hours ago
DescriptionAmazon is seeking a talented, self-directed marketing expert to drive awareness, customer adoption and demand generation for Amazon Web Services’ (AWS) cloud computing solutions to the Public Sector in MENAT. This is a unique opportunity to play a key role in an exciting, fast growing business.The Public Sector Marketing Manager MENAT, is an integral part of the MENAT Field Marketing...