Home Application Specialist
Fresenius Medical Care
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Goal of function:
Provides the clinical and technical support needed by the customers to benefit from the products of Fresenius Medical Care.
TASKS:
Provides the clinical and technical support needed by the customers to benefit from the products of Fresenius Medical Care.
TASKS:
- Assists customers with the proper use of Dialysis products to ensure optimal patient outcomes.
- Provides technical and clinical training, education and ongoing support to certify Nephrologists and Dialysis staff on the use and application of acute and chronic dialysis products.
- Provides on-site and/or remote clinical application support to customers by providing scientific, technical information in response to on and off-label inquiries regarding use of Fresenius medical devices
- Provides clear and accurate documentation of each site visit to Manager via a standardized reporting mechanism within 24 hours of completion of the visit.
- Identifies and reports all adverse events and device deficiencies to Medical Safety per company protocol
- Addresses reports requiring root cause analysis and requests for feedback/input from physicians as requested by Safety Provide constant feedback to Research & Development via approved communication plan on clinical performance of products.
- Responds to unsolicited requests for information (on and off label) related to Dialysis medical devices, per Standard Operating Procedures and Ethics and Compliance Guidelines.
- Assists with tradeshow demonstrations as deemed appropriate by
- Management per Standard Operating Procedures.
- Answers Field technical clinical questions regarding Results of Fresenius products from physicians and their staff and troubleshoot appropriately.
- Performs other duties and responsibilities as assigned.
- BS in nursing
- A minimum of 3 years of experience preferably in a similar field
- Good business processes management skills
- Good communication and interpersonal skills
- Good data entry and processing skills
- Good reporting skills
- Good information analysis skills
- Ability to deal with complexities and meet deadlines
- Fluent in English
- Good MS Office skills
- Flexibility to travel
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