Home Application Specialist

Fresenius Medical Care


Date: 5 days ago
City: Remote
Contract type: Full time
Remote
Goal of function:

Provides the clinical and technical support needed by the customers to benefit from the products of Fresenius Medical Care.

TASKS:


  • Assists customers with the proper use of Dialysis products to ensure optimal patient outcomes.
  • Provides technical and clinical training, education and ongoing support to certify Nephrologists and Dialysis staff on the use and application of acute and chronic dialysis products.
  • Provides on-site and/or remote clinical application support to customers by providing scientific, technical information in response to on and off-label inquiries regarding use of Fresenius medical devices
  • Provides clear and accurate documentation of each site visit to Manager via a standardized reporting mechanism within 24 hours of completion of the visit.
  • Identifies and reports all adverse events and device deficiencies to Medical Safety per company protocol
  • Addresses reports requiring root cause analysis and requests for feedback/input from physicians as requested by Safety Provide constant feedback to Research & Development via approved communication plan on clinical performance of products.
  • Responds to unsolicited requests for information (on and off label) related to Dialysis medical devices, per Standard Operating Procedures and Ethics and Compliance Guidelines.
  • Assists with tradeshow demonstrations as deemed appropriate by
  • Management per Standard Operating Procedures.
  • Answers Field technical clinical questions regarding Results of Fresenius products from physicians and their staff and troubleshoot appropriately.
  • Performs other duties and responsibilities as assigned.


REQUIREMENTS:


  • BS in nursing
  • A minimum of 3 years of experience preferably in a similar field
  • Good business processes management skills
  • Good communication and interpersonal skills
  • Good data entry and processing skills
  • Good reporting skills
  • Good information analysis skills
  • Ability to deal with complexities and meet deadlines
  • Fluent in English
  • Good MS Office skills
  • Flexibility to travel

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