Helpdesk Agent ( Saudi National)

AtkinsRéalis is a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world.

We have a strong presence in the Middle East that enables us to build deep and lasting relationships with our clients. We share their goals and long-term ambitions; we’re on the same journey to create places and infrastructure which will support long term sustainable development, healthy living and vibrant communities.

Key Responsibilities

• Provide prompt resolution to customer inquiries by furnishing appropriate and accurate information.
• Accurately document and update records in the required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Communicate with customers to attempt to bring resolution, where applicable.
• Communicate feedback and progress to management.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Escalate customer complaints and/or calls through the appropriate channels to management.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.
• Process all requests pertaining to key services and organize all files related to Key Control.
• Perform mailroom functions including notification and keeping records of sent and received mails and packages.
  
  

This role requires excellent communication skills, attention to detail, and the ability to work effectively both independently and as part of a team.

Rewards And Benefits

We offer an excellent package which includes.

• A competitive salary
• Accommodation allowance
• Transportation allowance
• 22 calendar days annual leave
• Medical and life insurance cover
• Company gratuity scheme
• Discretionary bonus scheme
• Annual flight allowance to point of origin.
  
  

Equal Opportunities Statement

Atkinsréalis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination. Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.

We Pursue This Commitment By

• Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.
• Complying with the relevant employment legislation and codes of practice.
• Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect.
• Ensuring that the workplace is an environment free from discrimination, harassment, victimization and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement.
• Making all decisions relating to recruitment, selection or promotion according to the employees’ ability.
  
  

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