Head of Service

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

It's time to make a move. Join our flow.

We are seeking a Head of Service to deliver exceptional service to both our team and customers based on Riyadh, Saudi Arabia.

The Head of Service will be responsible for leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives. Additionally, this role will drive key business change initiatives, ensure the realization of business benefits, and foster a customer-centric culture and service-oriented mindset.

What will you do?

• Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises.
• Responsible for high level of customer satisfaction in the region or unit.
• Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery.
• Accountable for cascading the FL and regional direction and targets to his/her team
• Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives.
• Accountable for following up the progress regularly.
• Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.) Sell
• Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines.
• Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team.
• Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors.
• Accountable for developing the competences of the maintenance operations team Customer focus.
• Actively works with customers to find ways to win with customers.
• Coach team of supervisors, and technicians to be customer centric.
• Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
  
  

Are you the one?

• Hold Bachelor’s degree in Engineering.
• 10+ years of experience managing maintenance or service teams.
• Experience in the Elevator and Escalator industries, or similar sectors.
• In-depth understanding of service and maintenance industry best practices.
• Proficiency in both verbal and written communication in English and Arabic.
• Excellent communication skills for effective stakeholder and team engagement.
• Strong leadership abilities to inspire teams, make informed decisions under pressure, and drive results while efficiently resolving challenges.
  
  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers