Head of Client Management

This role focuses on driving organizational goals and growth by building long term client’s relationships.

The role involves planning, overseeing client interactions, and driving business growth through exceptional service delivery.

Key Responsibilities

• Develop and implement client engagement strategies, fostering long-term relationships and ensuring client satisfaction.
• Lead, mentor, and support a client-facing team, driving performance and collaboration.
• Act as the main point of contact for key clients, proactively managing their needs and resolving issues.
• Analyze client feedback and performance metrics to identify areas for improvement and implement best practices.
• Collaborate with other departments (sales, marketing, etc.) to ensure alignment and deliver exceptional client experiences.
• Identify and implement process improvements to optimize client service delivery and enhance the overall client experience.
• Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
• Support development of Cigna’s product proposition
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
• Facilitate the renewal and onboarding process
• Liaise with billing, credit control & broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.
  
  

Skills

• Proven experience in leading and managing teams, with a focus on developing and motivating individuals.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients at all levels.
• Strong analytical and problem-solving skills, with the ability to make sound decisions and take action.
• Ability to develop and implement strategic plans that align with company goals and client needs.
• Familiarity with industry best practices and trends in client management and customer service.
• Proficiency in relevant software and tools, such as Salesforce /CRM systems.
  
  

Qualification

• Experience in health insurance for at least 10 years
• Experience in leading and managing teams for minimum 5 years
• Excellent communication skills, written and verbal
• Highly motivated and organized
• Works well under pressure
• Experience of data collection and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Detail-oriented and able to work independently to manage multiple simultaneous projects.
• Technology savvy. Advanced user of Microsoft Office application
  
  

Other

• Travel might be required
• Flexibility on working hours to manage clients/partners outside the Middle East region
  
  

What We Offer

• Hybrid mode
• Flexibly
• International exposure
• Pleasant environment ( Cigna KSA got recently certified as “Great Place to Work” )
  
  

The company management reserves the right to add, delete or otherwise alter assigned duties at any time. The minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.